In this week's edition of Avaya Tech Talk host Guy Clinch interviews Mark Fletcher, ENP, who was honored recently by the Next Generation 9-1-1 Institute with the Industry Achievement Award for technological innovation. Mark and Guy talk about the NG9-1-1 Institute Gala that was held in Washington DC on March 19, 2013. They speak about why Mark got the award, what it means to him and his family and other topics surrounding Mark's work and career.