Avaya TechTalk host Guy Clinch interviews Gary Van Gordon, Owner of Interactive Northwest, Inc. INI is a leading developer of innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers.

Avaya TechTalk host Guy Clinch interviews Guy interviews Toni Rogers and Sheila Blevins about the Arizona combined APCO and NENA Chapter. The three discuss how the joint chapter came to be and the upcoming 2014 chapter meeting.

Avaya TechTalk host Guy Clinch interviews Kirke Curtis, Vice President of marketing and sales operations at Tiburon. Tiburon delivers computer aided dispatch, mobility, records management and corrections management solutions built to meet the rigorous demands of state, local and federal law enforcement, fire & rescue and corrections agencies.

Avaya TechTalk host Guy Clinch interviews Dave Hatton, global product leader for Ford Motor Company SYNC® 911 Assist™ and Emergency assistance features. SYNC® 911 Assist™ is a free services on Lincoln and Ford models that quickly connects accident victims directly with 911 operators and is now equipped on 2 million vehicles.

Avaya TechTalk host Guy Clinch interviews Todd Miller, VP Public safety services at Rave Mobile Safety. Smart911(TM) improves the quality and quantity of information available to 9-1-1 call takers. It helps 9-1-1 call takers make faster and better decisions, shortens response times, and helps save lives.

Avaya TechTalk host Guy Clinch interviews Shelley Piehet, Public Awareness Representative for Shell Pipeline. Shelley is at the NENA 2013 to promote and educate 811, the number to call before you dig. As Shelley says, “Pipelines are everywhere.” By simply dialing the three digits, 8-1-1 you can avoid the need to dial 9-1-1. "An explosion can ruin your whole day."

Avaya TechTalk host Guy Clinch has the privilege to interview Nathan Lee the president and founder of the Denise Amber Lee Foundation. Nathan is someone who has made a positive change in the world. He tells the compelling story of the tragic loss of his wife Denise and how he with the help of his father and people from all over the country have come together to honor Denise’s life. The Mission of the Denise Amber Lee foundation is to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.

Avaya TechTalk host Guy Clinch interviews Bob Connell National Sales Manager at Zetron. For over 30 years, Zetron has been designing, developing, manufacturing and implementing mission-critical communications solutions for public safety, transportation, utilities, manufacturing, healthcare and business applications throughout the world.

Avaya TechTalk host Guy Clinch interviews Mark Musick President of Schedule Express. Mark and Guy talk about the ways that Schedule Express’ customers are saving time and effort by replacing non automated solutions with Schedule Express products.

Avaya TechTalk host Guy Clinch interviews Paul Fahey president of Fahey Consulting. Paul talks about how people in the public safety communications industry who seek to see change need to do more to help policy makers understand the need for change. Paul’s insight is that government decision makers face difficult challenges and without the information about how Next Generation 9-1-1 can improve the ability of government to deliver emergency services, the opportunity can get lost among conflicting priorities.