Avaya Tech Talk Podcast

Avaya TechTalk host Guy Clinch interviews John Brosowsky, Vice President of Product Development at GeoComm. John and Guy talk about the many ways that Geographic Information Systems (GIS) are changing the ways that public safety services are delivered. John reviews some of the significant innovations that GeoComm is offering to the market.

Recorded from the Podcast Zone at the NENA 2013 Conference and Expo Avaya TechTalk host Guy Clinch interviews Jeff Robertson Managing Partner of Robertson Associates. Mr. Robertson has been involved in public safety for over 16 years; as a sworn officer, CEO of two public safety technology companies, executive director and founding board member of the 9-1-1 Industry Alliance and most recently as Vice President and General Manager of Public Safety for Intergraph the largest public safety software provider in the world.

Avaya TechTalk host Guy Clinch interviews Nelson Clark, CEO of Synergem and Myron Heron Synergem’s Chief Technology Officer. The group discusses Synergem’s true NENA i3 complaint Next Generation 9-1-1 solutions and the marketplace for NG9-1-1 solutions. Myron talks about the difference between NG9-1-1 ready systems and solutions that are truly NENA i3 consistent. Myron says that buyers need to look out for the, “Last iteration of the last generation.”

Avaya TechTalk host Guy Clinch interviews Dennis Müllert Business Development Manager, Contact Center Avaya Latam about how speech analytics extracts business intelligence.

Avaya TechTalk host Guy Clinch interviews Diane Halliwell Managing Director, CC, Sperco Associates about how the greatest technologies alone will not guarantee success.

Avaya TechTalk host Guy Clinch interviews Melissa Swartz owner of Swartz Consulting about how her business that delivers completely independent and unbiased telecommunications consulting.

Avaya TechTalk host Guy Clinch interviews Clint and Chris from Windstream Communications. The trio talk about Windtream sponsorship of the Goo Goo Dolls concert closing out Converge2013.

Avaya TechTalk host Guy Clinch interviews Kelly Leister of Sitel and the IAUG Contact Center Council chairperson and Jo-Anne Mullin a member of the council about the conference.

Avaya TechTalk host Guy Clinch interviews Frank Castro, IAUG President. The two discuss the work success of the event and helping the tornado victims in Oklahoma.

Avaya TechTalk host Guy Clinch interviews Alex Morales who is the New York Metropolitan Avaya Users Group Chapter President.