Avionté: Digital Edge

Every agency claims to deliver white glove service and go the extra mile for their customers. But if that's true, where are all those loyal customers? And why do so many clients treat staffing agencies like interchangeable commodities?

In this episode of Avionté: Digital Edge, Chris Ryan, Chief Marketing & Strategy Officer for Avionté, is joined by Brittany Hodak, customer experience expert, entrepreneur, and author of the new book, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates. Brittany will share how rethinking customer service can transform your customers and talent into superfans – individuals who are true advocates for your agency who can help drive your business to new heights.

Despite industry employment levels plateauing at approximately 2 percent of the U.S. workforce over the past 30 years, technology seems to hold the key to staffing agency growth. Imagine a staffing platform that empowers recruiters to move from handling 10-15 active assignments simultaneously to managing 30, 40, or even 50 active assignments effortlessly. But true transformation goes beyond technology—it requires visionary leadership and strategic acumen to ensure successful technological selection and adoption. Today, we're joined by Tom Kosnik, president of Visus Group, LLC, who will share his insights on the leadership skills needed to drive technological change.

Avionté, a recognized leader in staffing technology, has recently unveiled its groundbreaking vision with the launch of a complete, end-to-end staffing platform. This innovative strategy began with the acquisition of WorkN's mobile talent solution, seamlessly integrating the company’s robust ATS with a comprehensive mobile talent app. With the addition of SimpleVMS in 2023, Avionté has solidified its position by establishing a seamless integration from VMS to ATS and mobile, digitizing the entire workflow to support the whole staffing ecosystem – from employers to agencies to talent, and back.

But platform staffing isn't new, and its adoption has sparked controversy within the industry. Early "talent platforms" faced criticism for their perceived lack of quality and service, often bypassing staffing agencies. Avionté, however, takes a different approach, marrying the high scalability of talent platforms with the human touch of traditional models, effectively placing the recruiter at the center of its platform.

Join Dan Mori, Managing Partner of the National Independent Staffing Association (NISA) and Staffing Mastery, as he sits down with Avionté CEO, Rishabh Mehrotra, to explore how the company is pioneering platform staffing while upholding quality, compliance, and value – and why this approach is poised to revolutionize the industry!

A recent study conducted by Resume Builder reveals that a substantial 74% of respondents believe that working with Gen Z, the latest generation to enter the workforce, poses greater challenges compared to other generational counterparts. But, in the staffing industry, where a big part of the new workforce is made up of Gen Z, success is tied into how well you can connect with this next generation of workers. You need to know how they like to work, communicate, and what they want from their jobs.

What strategies can staffing leaders use to effectively engage with this new generation of workers? And how can we provide them with the necessary support to ensure their success as the upcoming leaders in this field? To help shed light on these questions, Christopher Ryan, Chief Marketing & Strategy Officer at Avionté, sits down with Tom Kosnik, President of Visus Group, LLC.

In a recent study, over eighty percent of artificial intelligence initiatives within human resources and staffing involve some form of talent acquisition process. We find chatbots, machine learning, even automated selection tools that are used to rank order candidates. But where can AI powered applications really make a difference? How will it transform talent attraction and sourcing? Where can AI applications deliver specific value? And, ultimately, how will it change recruiting as we know it today?

In this episode of Avionte Digital Edge, we’ll dive into the world of Artificial Intelligence (AI) and talent selection with special guest, Dr. Amy Lui Abel, a Global Talent Partner at Lee Hecht Harrison and co-author of the book, Strategic Human Resource Development in Practice: Leveraging Talent for Sustained Performance in the Digital Age of AI. Together, with Chris Ryan, Chief Marketing and Strategy Officer at Avionte, she’ll help separate the hype from reality, focusing on practical ways for the staffing industry to leverage AI, evolve recruiting practices, create efficiencies, and transition to a more human-centric approach.

Within the staffing industry, the emergence of managed service providers (MSPs) and vendor management systems (VMS) has sparked debate, with many seeing them as adversaries to traditional staffing practices. However, a paradigm shift driven by labor cost optimization strategies, originally developed for complex healthcare systems, is now fueling the widespread adoption of MSPs and VMS interfaces among employers across all industries. As a staffing agency, it's crucial to understand the risks and opportunities presented by the modern workforce supply chain.

In this episode of Avionté Digital Edge, Chris Ryan, Chief Marketing and Strategy Officer at Avionté, sits down with Tim Jackson, Vice President of Tech And Operations for Elevation Talent Group, to discuss how to apply the same principles of supply chain management to a modern workforce to ensure quality, continuity, and cost, as well as what it means for the modern staffing agency that needs to operate within a modern workforce management system.

In the fast-paced world of healthcare staffing, where nurses are in high demand and turnover is soaring, placing a provider into a new work assignment can be challenging for any healthcare staffing agency. The burden of collecting and verifying anywhere between 40 to 60 separate credentials has created a deluge of paperwork, hindering an agency's ability to effectively engage and retain nurses. To address these pressing issues, join Christopher Ryan, Avionté's Chief Strategy & Marketing Officer, as he speaks with seasoned industry professional, Therese Gopaul-Robinson, Owner and President of The Therese GR Company. Together, they’ll explore innovative strategies to revolutionize healthcare credentialing and create a faster, more convenient experience when placing medical talent.

Business analytics is essential for modern agencies to make better informed, data-driven decisions. But many staffing leaders are using overly complex dashboards that don’t deliver clear direction, nor do they have time to review all the data available to them. In this episode of Avionté Digital Edge, Christopher Ryan, Chief Marketing & Strategy Officer at Avionté, sits down with Dan Mori, Managing Partner at Staffing Mastery, to talk about 5 of his favorite dashboards that can cut through the complexity to help your recruiting agency focus on what matters most.

In this new age of automated talent platforms, staffing technology, and AI, recruiting firms are scrambling to find the most impactful ways to digitally transform their agencies to future-proof their businesses. Yet, despite millions of dollars spent on technology investment, many agencies are still facing the same struggles – meeting difficult client demands with sparse talent resources. And many companies are starting to realize that digital investment does NOT always equal digital transformation. So how do firms unlock the riddle of digital transformation for staffing? In this interview, Chris Johnson, Avionté’s VP of Professional Services, talks with our Chief Marketing & Strategy Officer, Christopher Ryan, about what staffing leaders and professionals should know to successfully transform their businesses in today’s digital landscape.

The age of artificial intelligence is here – and is set to change many aspects of the recruiter’s day-to-day role, including the way he or she sources, hires, and places talent! With all the recent buzz surrounding AI, automated talent platforms, and staffing technology, one question remains top of mind for many recruiters: Are robots coming for my job? Could artificial intelligence simply replace the "special sauce" or human element in staffing, namely the recruiter's ability to find, coach, and develop the right talent for their employer? And how is the traditional role of the recruiter going to change due to technological innovation?

Join series host and Avionte’s Chief Strategy and Marketing Officer, Christopher Ryan, as he sits down with Tom Erb,  President and CEO of Tallann Resources, LLC,  a consulting firm that provides strategic and tactical guidance to staffing, to discuss how the recruiters’ role will most likely evolve in the new age of AI and digital recruiting.