There are many mistakes you should avoid when selecting your MSP. To be honest, the most critical mistakes will differ depending on who you are, your organizational needs, the type of MSP you are talking to, and a few other factors.  

Nevertheless, there are some fundamentals we can generally apply whenever you are discussing the engagement of an MSP. I came across an article the other day (author unknown) and the title was "5 Mistakes to Avoid When Using Managed IT Services". It's a short article, but it got me thinking about how I would approach an MSP if I was a potential customer.  

Now, there are some very valid points in this article, and there are some which are more debatable. You can come to your own conclusions. In this episode, cover each of the 5 points made by the author and offer my own analysis.  

 

MSP Zone Reading Material: 5 Mistakes to Avoid When Using Managed IT services - The Open News (openthenews.com)