The MSP Zone

In this conversation, Charles Weaver and Sam Blowes discuss the implications of artificial intelligence (AI) for Managed Service Providers (MSPs). They explore the necessity of AI usage policies, the impact of AI on employment, data privacy and compliance risks, the accuracy of AI outputs, and the importance of engaging with AI technologies. The discussion emphasizes that while AI presents challenges, it also offers opportunities for MSPs to enhance their services and better serve their clients.

In this conversation, Charles Weaver and Hannah Finley delve into the complexities of MSP regulation and compliance, exploring the role of compliance officers, the challenges faced in regulated markets, and the dynamics of government oversight. They discuss the importance of cybersecurity in managed services, the value of compliance for MSPs, and the evolving relationship between MSPs and their clients. The conversation highlights the need for MSPs to adopt best practices and frameworks to protect against cyber threats, regardless of their regulatory status.

Michael George, an experienced leader known for guiding companies through significant growth, has been named the new CEO of Syncro. With a well-established reputation in the MSP sector, George previously led the turnaround of an RMM company, culminating in its sale to ConnectWise in 2019.

George's appointment comes at a pivotal moment for Syncro, as the company is on the brink of innovation and expansion. His strategic vision aims to leverage MSP platforms to enhance value and efficiency. George's deep understanding of the managed services profession highlights his dedication to fostering an innovative environment, positioning Syncro to meet the evolving needs of MSPs and their clients. By focusing on empowering MSPs, George's leadership is set to guide Syncro towards a future characterized by innovation and success in the MSP landscape.

In this conversation, Charles Weaver explores the question of how many Managed Service Providers (MSPs) exist globally. He emphasizes the importance of defining what constitutes an MSP and provides a historical context for the evolution of the MSP model. Weaver discusses the shift from reactive IT services to proactive management and the implications of this evolution for the industry.

Summary

In this conversation, Charles Weaver emphasizes the significance of National Cybersecurity Awareness Month and outlines three actionable steps that Managed Service Providers (MSPs) can take to enhance cybersecurity awareness and resilience among their clients. He stresses the importance of continuous awareness, being equipped with the right tools, and taking concrete actions to help at least one customer improve their cybersecurity posture. The discussion aims to inspire MSPs to actively participate in promoting cybersecurity hygiene and to make a tangible impact in the fight against cyber threats.

The episode discusses an article claiming that many customers want to leave their MSPs, but is this accurate? The MSP Zone identifies five key points to consider: the existence of bad MSPs, customers who engage with MSPs but don't utilize managed services, the prevalence of bad break-fix providers, the likelihood of customers looking to replace their MSPs, and the motive behind writing such articles. The episode emphasizes the importance of finding a reputable MSP through interviews, third-party certifications, and transparent communication.

For over 4 decades, Managed Service Providers (MSPs) have been instrumental in providing security solutions, yet the cyber threat landscape continues to evolve, leaving small and medium-sized businesses vulnerable. The insights from Michael Crean of SonicWall shed light on this ongoing challenge and the potential strategies to mitigate risks.

The discussion highlights how advancements in technology and increased connectivity have expanded the avenues for cyber attacks. It underscores the critical role of clear communication in making stakeholders aware of cybersecurity threats and the measures needed to counter them.

MSPs are encouraged to take a proactive stance in offering robust security services and establishing comprehensive security baselines for their clients. The dialogue culminates in the optimistic view that through united efforts and shared responsibilities, the battle against cyber threats can indeed be won, securing a safer digital environment for all. This collective approach is not just a strategy but a necessity in the face of sophisticated and ever-changing cyber threats that target organizations of all sizes.

Summary

In this episode, Charles Weaver discusses three significant shifts in public policy towards the MSP community. The first shift is an awakening in the government's recognition of the important role MSPs play in cybersecurity and protecting national critical infrastructure. The second shift is the insurance industry's understanding of the value of MSPs in assessing and controlling cyber risks. The third shift is the incorporation of MSPs as educators and frontline responders in promoting cyber hygiene and compliance. These shifts present new opportunities for MSPs to advocate for cybersecurity measures and provide support to their clients.

Summary

A software update by CrowdStrike caused a blue screen of death on 8.5 million Windows machines, leading to widespread flight cancellations and disruptions. The incident raised questions about the reliability of EDR and MDR solutions embedded in the kernel. Cybercriminals took advantage of the situation by setting up scam websites and domains.

MSPs and organizations should consider vendor due diligence and have alternative solutions in case of similar incidents. Microsoft may reevaluate its control over the kernel and software vendors' access to it. Lessons learned include the need for more stringent testing and human verification after automated testing.

The conversation discusses a legal case involving an IT provider and a law firm client, highlighting the importance of written agreements in the MSP industry. The case raises questions about the duty of care that IT service providers owe to their clients and the scope of that duty. It emphasizes the need for comprehensive contracts that specify the responsibilities and exclusions of the service provider. The conversation also explores the distinction between MSPs and non-MSPs and the potential legal implications. The key takeaway is the importance of having written agreements to protect both the service provider and the client.