In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the industry while staying true to his core values. From leveraging automation to scaling with intention, learn how Gerry’s commitment to purpose drives his company’s success. It's time to rethink the role of purpose in your business strategy.

Chapters:
0:00 - Intro
1:27 - His passion for healthcare
6:46 - Why start Cloudticity?
11:05 - Purpose driven + speeding up health care
35:04 - Hiring & remote work culture
44:10 - His personal mission
50:42 - MSP Titan Questions

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🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Gerry: https://www.linkedin.com/in/gerrymiller/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Struggling to let go and share tasks you're handling with your team? We've all been there—and some of us might still be there! That's why, in this episode, John Snyder, CEO of Net Friends, shares his story of managing an astounding 45 direct reports and how he learned to start letting go and being intentional to enable his business to grow.

Chapters:
0:00 - Intro
1:12 - From tech to CEO/owner
10:15 - Letting go and being intentional
22:55 - Building something you want to show up for
35:04 - Advice to younger self 10 years ago
39:39 - Current biggest challenge

👀 Check out Growcon for 2025: https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with John: https://www.linkedin.com/in/johnsnyder-netfriends/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

In 5 years, will your MSP be on top or heading toward extinction? In this week's episode, Bob Coppedge, CEO of Simplex-IT, emphasizes the need for MSPs to continuously evolve their business strategies and adapt to the constant changes and innovations in the industry. He also shares a unique marketing strategy that most MSPs overlook—probably because it takes time to get rolling. But once going, it's a lead generation machine.

Chapters:
0:00 - Intro
1:35 - Hybrid delivery model
13:51 - Being flexible for your clients
24:00 - Your MSP must be evolving
38:03 - Handling fear or optimism around AI
46:44 - His marketing secret
52:44 - How to know when to adapt
56:16 - MSP Titan Questions

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Bob:
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Wilson Bautista, CEO of Jun Cyber, joins us live at Growcon to discuss his MSP's path to insane growth (in 4 years it's grown a remarkable 647.5%!). Two things really stood out that all MSPs should pay attention to: 1) his willingness to adapt and embrace new technologies, especially AI-powered tools, has been a driving force behind June Cyber's exponential growth, and 2) he emphasizes the importance of cultivating strong leadership skills among his team, sharing his own experiences in the Marine Corps and how it shaped his approach to building a successful MSP. If you want to know what it takes to grow your MSP by over 600% in four years, then check out today's episode.

Chapters:
0:00 - Intro
2:20 - His biggest current challenge
7:05 - His journey
11:33 - What would he say to his younger self?
13:17 - AI and implementing it now
18:45 - Developing leaders
26:00 - Wha’ts exciteing now?
28:52 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Wilson: https://www.linkedin.com/in/bautistawilson/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

In this week's episode of MSP Mindset, Corey Kirkendoll, one of the top 500 MSPs, shares the unique approach he took when starting his MSP and how it continues to shape his company today. There were two elements he focused on early that many of us ignore... 1). He began by intentionally saying "no" to clients who weren't the right fit, foregoing short-term financial gains because he had a clear vision for his business. 2). Corey emphasized the importance of building trust with clients and integrating IT into their overall business strategy, rather than merely providing technical support. Looking ahead, he shares how his company is now generating revenue by helping clients leverage AI to enhance their business operations, and he was able to start having these conversations because of point 2 and how he integrated himself into their business strategy.

Chapters:
0:00 - Intro
1:55 - His beginnings
9:57 - Starting his MSP, saying "no" early, and building trust
32:20 - Handling finances, working on the business, and know what you want
58:38 - MSP Titan Questions
1:15:06 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Corey: https://www.linkedin.com/in/coreykirkendoll/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Where would your MSP be if it lost 90% of its revenue? For many of us, that would mean closing the doors. But not for Seann. It was a tough journey, and difficult decisions had to be made, including letting people go. Yet, he found a way to rebuild what was lost and make it even better than before.

Chapters:
0:00 - Intro
1:10 - His beginning & losing 90% of revenue
10:40 - Growing back
36:37 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

📈 Improve your sales with Marketopia: https://marketopia.com/

🤝 Connect with Seann: https://www.linkedin.com/in/seann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Forget the traditional resume - Keith Schoolcraft, founder of A COUPLE of GURUS, is on the hunt for the unconventional. From gumball machine technicians to camp counselors, he has a knack for spotting potential. His people-first approach (from clients to employees) has been the "secret" behind his company's 22-year success story, as he's built a culture that celebrates passion, integrity, and the willingness to learn. So if you'd like to learn how to improve your hiring + bring out the most from your team, then check out today's episode.

Chapters:
0:00 - Intro
1:17 - His beginnings
6:58 - How he got to the top 500
20:35 - Engaging clients with AI
29:06 - Passion for people - hiring unconventional people
56:39 - MSP Titan Questions

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Keith: https://www.linkedin.com/in/keith-schoolcraft-589440/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Sergey Poltev shares his fascinating journey from growing up in Russia, where he learned hacking as a teenager, to starting an internet cafe and then fleeing to the US and Canada to start his own business. Eventually he built a successful MSP, now focusing on cybersecurity education and leveraging his unique background to approach the topic. He also shares some advice for MSPs looking to expand beyond their locals markets, as he now has locations in Canada and the US.

Chapters:
0:00 - Intro
1:27 - How he got here (in involves the mafia!)
21:00 - Starting his MSP
25:22 - His focus on cybersecurity
43:40 - Where is Sergey now?
52:10 - MSP Titan Questions

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Sergey: https://www.linkedin.com/in/sergeypoltev/
📖 Get his book for your clients: https://a.co/d/78AJMy3
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

Chris Vincent's MSP has remained a fixture in the MSP top 500 for over a decade. In this episode, he shares how his company's unique co-managed model has allowed them to serve clients ranging from 250 to 40,000 users. Chris discusses the challenges of transitioning from a hardware-focused business to a recurring revenue model, and the importance of investing in people, processes, and systems to scale effectively. He also reveals insights into his company's diversification into verticals like healthcare and energy, and his vision for the future impact of AI on the MSP industry. If you'd like learn what Chris has done to be ranked so highly for 11 years in a row, then check out today's episode.

Chapters:
0:00 - Intro
1:46 - The beginning and pivoting to enterprise customers
5:55 - Their customers: 250+ users
10:25 - Nationwide reach
13:49 - Breaking the rules & knowing what you want
16:44 - Starting fully managed services before anyone else
21:02 - Delivering on a variety of verticals
29:47 - How’s he’s been in the top 500 for years
34:44 - MSP Titan Questions

📈Sign up for Growcon today! https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Chris: https://www.linkedin.com/in/chris-vincent-904b7913/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Morris Tabush, CEO of Tabush Group (a top 150 MSP) joins the show to share what he's done to elevate his MSP to it's present heights and how he's managed to stand out in the crowded NYC market (it didn't come without it's challenges - like cutting 50% of clients...).

📈Sign up for Growcon today (it's free!): https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Morris: https://www.linkedin.com/in/morristabush/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g