MSP Mindset with Damien Stevens

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI:

In this week's episode, Damien sits down with Mike Bramm to explore an AI-driven marketing engine that combines AI agents, automated outreach, content creation, lead enrichment, SEO monitoring, and workflow automation into one operating system. Mike isn't a developer or marketer—he's an MSP owner who solved a business problem by creating an AI team that helps him generate visibility, scale marketing, and spend more time growing the business instead of chasing vendors.

Connect more with Damien and Mike:

📺 Watch on YT: https://www.youtube.com/@mspmindset

https://compoundingteams.com/?utm_source=msp_mindset&utm_medium=podcast&utm_campaign=Compounding_teams&utm_content=ad_read

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI:

In this week's episode, Ryan Barton, CIO at New Charter, shares what the MSP of the future actually looks like. After building and exiting his own MSP, Ryan founded an AI lab that was acquired by New Charter, where he now leads AI strategy across 35 operating companies and 1,500 employees. He breaks down why MSP economics are still 85-90% labor, how his lab built AI tooling years before the market caught up, and why the biggest barrier to AI adoption isn't technical, it's cultural. We also dig into agents as coworkers, why leaders can't delegate AI strategy, outcome-based pricing, and the two motions every MSP must win to survive the next decade.

Connect more with Damien and Ryan:

📺 Watch on YT: https://www.youtube.com/@mspmindset

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube

In this week's episode, Luis Alvarez shares about what it means to treat AI like a coworker, not a tool. He breaks down how his MSP is using an AI agent named Fred to assist with tickets, client communication, Microsoft Teams support, dispatch workflows, documentation, and technician enablement. We also explore the cultural side of AI adoption, why clients still value human relationships, and how AI may force MSPs to rethink pricing, efficiency, and outcomes-based business models.

Chapters:

Connect more with Damien and Luis:

📺 Watch on YT: https://www.youtube.com/@mspmindset

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com

Most MSP owners believe growth requires more technicians, more managers, and more overhead. But what if the opposite were true? In this episode, Bryon Beilman (CEO of Iuvo) shares how his company achieved something almost unheard of in the MSP industry: reducing headcount from 37 employees to 24 while doubling revenue. Even more surprising, the team now has more capacity, less stress, and more freedom to focus on strategic work than ever before. And he's sharing the mindset, culture, and AI-driven operational changes that made it possible. 

Chapters: 

Connect with Damien and Bryon: 

📺 Watch on YT: https://www.youtube.com/@mspmindset

Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube

In this week's episode, Shane Naugher, CEO of Innovative Automations, joins the show to unpack how he transformed his MSP experience into a new AI and automation business. He shares the hard lessons learned behind selling AI services, why project-based automation can destroy margins, how scope creep led to a 20x budget overrun, and why MSPs need to think beyond simply reselling vendor AI tools. We also dive into AI governance, recurring revenue models, automation ROI, internal team adoption, and why MSP owners need to lead from the front before their clients fall behind.

Chapters:

Connect more with Damien and Shane:

📺 Watch on YT: https://www.youtube.com/@mspmindset

In this week's episode, Matt Van Horn, creator of Last 30 Days, CLI Printing Press, and Agent Cookie, joins the show to unpack how AI agents are changing what non-engineers can build. Matt shares how he went from sales and business development to creating world-class agent tools, why CLIs may be the missing bridge between AI and real business systems, and how MSPs can start using agents to move faster, automate deeper, and build workflows that were previously impossible. 

Connect with Damien and Matt: 

🎙 Listen on audio: 

📺 Watch on YT: https://www.youtube.com/@mspmindset

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com

In this episode, Damien talks with Laith Palawan, CEO of Orange Crew and founder of Bloom Logic, about why AI is becoming the next major differentiator for MSPs. Laith explains how every modern business is drowning in scattered data across email, tickets, phone calls, Teams, Zoom, CRM, QuickBooks, and documents — and why MSPs are uniquely positioned to help clients make sense of it all.

Laith shares how he built an AI company alongside his MSP, what he learned from trying to bring AI into the SMB market early, and why the future MSP opportunity may not be just fixing infrastructure, but becoming the trusted partner who connects data, intelligence, and business outcomes.

Chapters:

0:00 - Intro

2:22 - Getting started as an MSP

12:04 - Differentiating your MSP with AI

38:06 - Ways AI helps him understand business

45:00 - What is down the road?

Connect more with Damien and Laith:

Damien - https://www.linkedin.com/in/dstevens

Laith - https://www.linkedin.com/in/laith-pahlawan-26b93a/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com/

In this week's episode, Damien sits down with Robert Burke, CEO of Core12 and founder of Sobo, to discuss how AI agents are changing the future of MSP operations. He shares how Core12 grew 62% last year and is trending above 68% this year by using AI agents to handle repetitive internal work that once required manual effort.

He shares their shift from traditional managed services to becoming a Managed Intelligence Provider — combining IT support, cybersecurity, compliance, and AI automation. For MSP owners who want better margins, less operational chaos, and a smarter way to scale, this episode shows where the industry is heading.

Chapters:

Connect more with Damien and Robert:

📺 Watch on YT: https://www.youtube.com/@mspmindset