In this episode, John Snyder—CEO of a Top 500 MSP—explains why routine conversations with customers remain essential, and why if you're not doing this simple tasks, you'll lose. He also shares discovering that his sales team was pitching the wrong service, how he's learning to clarify his vision to curb “drift,” and what it's currently taking to implement EOS smoothly across the organization.

Time stamps:
0:00 - Intro
1:51 - How compliance unintentionally prepared them for Covid
14:33 - Staying focused on customers
27:26 - How do we drive value
41:41 - MSP Titan Questions

👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
John: https://www.linkedin.com/in/johnsnyder-netfriends/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider