MSP Mindset with Damien Stevens

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In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).

Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions

Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Turn backups into a top profit driver, sign up for our Live Q&A >>> https://bit.ly/4924PD2

In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).

Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions

Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/

📺 Watch on YT: https://www.youtube.com/@mspmindset

What happens when your MSP’s biggest client walks overnight? Seann Moreno lived it. He first scaled past 30 employees by learning to let go—delegating, empowering, and getting out of the weeds. But there was a fatal flaw: one client made up almost all of the revenue. And when they pulled the plug, Seann went to –$400k profit trying to rebuild from the ground up. In this candid conversation, he breaks down exactly how he eventually stabilized, rebuilt smarter, and continued to let go like he did in the beginning—result: $600k profit within a few years.

Chapter:
0:00 - Intro
1:07 - Growing his MSP and learning to let go
32:07 - Losing his largest client
55:39 - Going from -$400k to $600k profit
1:06:31 - MSP Titan Questions

Connect with Damien and Seann:
Damien: https://www.linkedin.com/in/dstevens
Seann: https://www.linkedin.com/in/seann/

📺 Watch on YT: https://www.youtube.com/@mspmindset

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What do you do when you’ve spent over $100K on marketing… and have nothing to show for it? Robert Choynowski did just that—until he cracked the MSP growth code.

In this episode, Robert shares how his MSP, SeaGlass Technology, went from slow, mediocre growth to back-to-back years of 150%+ growth. After wasting a small fortune on four failed marketing firms, he finally shifted strategies, and then everything changed. If you’re stuck, overspending, or just feel like your growth has stalled, this conversation could be your roadmap.

Chapters:
0:00 - Intro
00:55 - Why his marketing didn't work and his pivot
24:24 - Claiming his niche and getting insane growth
36:23 - MSP Titan Questions

👉 Connect more with Damien and Robert:
Damien: https://www.linkedin.com/in/dstevens
Robert: https://www.linkedin.com/in/rchoynowski/

https://www.youtube.com/@mspmindset

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What happens when an MSP goes all-in on a hyper-specific niche most people would avoid? In this episode, we sit down with Chris McHale of SPK and Associates, who reveals how her MSP scaled to 30 employees by targeting a neglected business unit inside engineering companies. And the best part? Little competition.

Chris shares the tough leadership lessons she learned as a technical founder, how she avoided the commoditization trap, and why building domain expertise can unlock outsized growth and sticky clients.

Chapters:
0:00 - Intro
1:26 - Starting SPK and picking her niche
18:40 - Digging deeper into her niche
34:57 - How she differentiates today
1:01:48 - How does her niche affect hiring and culture?
1:09:43 - Co-managed and their vertical
1:13:22 - MSP Titan Questions

Connect more with Damien and Chris:
Damien: https://www.linkedin.com/in/dstevens
Chris: https://www.linkedin.com/in/chrismchalekling/

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

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What if process was your greatest sales tool? In this episode, Jason Caras, co-founder of IT Authorities, reveals how meticulous operations and a culture-first hiring approach helped him scale from bootstrapped beginnings to a $34M MSP. Discover how he transformed customer trust, team culture, and sales performance by making process the heart of the business.

Chapters:
0:00 - Intro
2:10 - What does he attribute to his success?
8:03 - Getting started with his MSP
27:53 - The genius way he differentiated
40:09 - How their process shaped hiring
1:04:49 - Exiting his MSP and mistake made prior
1:18:31 - MSP Titan Questions

Connect more with Damien and Jason:
Damien: https://www.linkedin.com/in/dstevens
Jason: https://www.linkedin.com/in/jasoncaras/

📺 Watch on YT: https://www.youtube.com/@mspmindset

On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, this episode is packed with insights MSP owners need now.

Connect with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/techno-pete/

📺 Watch on YT: https://www.youtube.com/@mspmindset

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Glen Buehler, CEO of Oxygen Technologies, joins Damien on this week's show to share the real story behind one of the wildest MSP turnarounds ever. From $6M to $50M in just 3.5 years, 8 acquisitions, and every deal done self-funded. Glen opens up about how he finds undervalued MSPs, builds alignment with founders, and leads teams through culture-driven transformations that actually scale.

Chapters:
0:00 - Intro
1:21 - From $6M to $50M in 3 years with M&A
16:22 - How they've been so successful with M&A
1:10:31 - MSP Titan Questions

Connect with Damien and Glen:
Damien: https://www.linkedin.com/in/dstevens
Glen: https://www.linkedin.com/in/ghbuhler/

📺 Watch on YT: https://www.youtube.com/@mspmindset

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Matt Lee—Senior Director of Security and Compliance at Pax8—sits down with Damien to unpack the future of MSPs. From AI risks to legal landmines in compliance, Matt brings the fire. He shares the brutal lessons from a $3 million ransomware attack and the uncomfortable truth about most MSPs’ inability to prove compliance. If you care about staying alive—and thriving—as an MSP, you can’t miss this one.

Connect with Damien and Matt:
Damien: https://www.linkedin.com/in/dstevens/
Matt: https://www.linkedin.com/in/cybermattlee/

📺 Watch on YT: https://www.youtube.com/@mspmindset

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Feeling stuck at $1M in revenue?
Gene Reich was too — until he realized he was meant for more.

In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employee MSP and launching a SaaS company. He opens up about the identity crisis, the painful lessons, and the strategic mergers that transformed his business. If you’ve ever hit a wall in your MSP growth, this episode is your roadmap.

Chapters:
0:00 - Intro
1:26 - Starting his MSP
5:28 - Getting over the $1M hurdle
12:51 - Growing the company with a merger
29:00 - Growing outside of his MSP
52:00 - Conclusion

Connect with Damien and Gene:
Damien: https://www.linkedin.com/in/dstevens
Gene: https://www.linkedin.com/in/genereich/

📺 Watch on YT: https://www.youtube.com/@mspmindset