✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

On this week's episode, Alan Crowetz, CEO of Infostream, joins the show to share the lessons he's learned over the last 30 years of doing business. He shares why it's important to collaborate with other MSPs, even competitors; the importance of being on camera and how it generates leads; and learning the importance of leading the team by taking time off and not overworking yourself.

Chapters:
0:00 - Intro
1:11 - How he got started
8:11 - What would he change?
12:50 - Getting on TV stations for marketing
17:44 - Where he's at now
25:04 - His biggest challenge
30:15 - His focus on sales and marketing
38:17 - Biggest lesson learned
40:45 - Saying "no" to prospects
45:00 - Leading your team with productivity and time off
55:45 - Resources he recommends
57:40 - Conclusion

🤝 Connect with Alan: https://www.linkedin.com/in/computer-support/
🤝 Check out his MSP: https://www.infostream.cc/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our guest this week is George Ballane, CEO and owner of BizTech Pro. George shares what he's done within his MSP that's making a huge difference, niching. But he also shares other topics: his sales trick that warms up clients quicker, how he 25x-ed his return on an insurance company during covid, and how lead generation has been easier since niching.

✅ Check out Start Grow Manage and elevate your MSP like George did: https://startgrowmanage.com/ 

🤝 Connect with George: https://www.linkedin.com/in/george-ballane-biztechpro/ 
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens 

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

On this week's episode, we continue our MSP Titan series, where we interview top MSP CEOs around the world and let them share their advice on what you should do for your MSP. Today's guest is Earl Foote, CEO of Nexus IT, Utah's largest and fastest-growing non-PE MSP. Though many things factor into success, two elements stand out that have helped Earl make Nexus IT into a powerhouse. One is personal development, and the second is an intense focus on people (clients and your team). Get these two things right and good things will happen.

Chapters:
0:00 - Intro
1:28 - Why did Earl start?
9:48 - What does he attribute to his success?
16:24 - The importance of personal development
22:52 - How he has grown exponentially, year after year
33:12 - M&A and his different approach
43:55 - Maintaining culture, especially during large growth
53:33 - Culture and M&A
1:03:44 - Top 5 questions for top 500 MSPs
1:15:46 - Conclusion

 🤝 Connect with Earl: https://www.linkedin.com/in/earlfoote/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this week's bonus episode, we're recording at the Start Grow Manage Summit in Philadelphia with our first guest Robert Choynowski, CEO of SeaGlass Technology. Robert shares what he's learned over the last several years, which has led to him 2 years straight of 100% growth... Previously, he was making large marketing investments but yielding no results due to inadequate onboarding and service delivery. So what did he do? He focused on improving these areas (not more marketing and sales), which led to an impressive 152% growth in one year. 

✅ Check out Start Grow Manage to help elevate your MSP like Robert did:
https://startgrowmanage.com/

🤝 Connect with Robert: https://www.linkedin.com/in/rchoynowski/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

This week, we explore with operations expert Jhana Li the transformative power of operations and how it’s much more than just backend management. Effective operations optimize a business's core resources—time, energy, money, human potential, and physical capital. But we really hone in on the human element, where aligning tasks with each team member's strengths can significantly boost productivity and innovation, therefore profitability and enjoyment at work. Operations are crucial for driving efficiency, profitability, and scalable success at your MSP.

Chapters:
0:00 - Intro
1:22 - Jhana's journey into operations
3:54 - Defining operations
6:26 - Don't wait on operations
12:20 - Handing off operations as a CEO
21:00 - The 5 areas of operations
35:55 - The human potential area of operations
1:04:15 - The last 2 areas of operations
1:07:32 - Bringing on an ops manager
1:12:53 - Conclusion

🤝 Connect with Jhana: https://www.linkedin.com/in/jhana-li/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

MSPs have 3x-ed their MRR in one year after implementing customer success (Marnie's clients).. That's why, on today's episode, CS expert and former CEO Marnie Stockman joins the show to discuss the importance of customer success in your MSP and how it can completely change your MSP's trajectory.

Chapters:
0:00 - Intro
1:20 - From school teacher to CEO
9:48 - Why is customer success important?
15:50 - How does customer success help growth?
20:09 - How should I implement CS with prospects?
31:19 - Growing MRR with customer success
39:55 - How should I implement CS with my current clients?
47:32 - CS vs customer experience
53: 28 - Who implements CS in my MSP?
58:32 - The importance of the personal touch
1:02:37 - Lead it Like Lasso

🤝 Connect with Marnie: https://www.linkedin.com/in/marniestockman/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📖 Get Lead it Like Lasso today: https://a.co/d/3MYY2DG

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

On this week's episode, Dr. Alan Barnard, one of the world's leading experts on the theory of constraints, joins the show to explain how this theory can help business owners (including MSPs) exponentially grow their companies. How does the theory help? By implementing it, businesses can narrow down on the real problems within their companies, problems they didn't even know existed... AND this is the same business strategy that  @AlexHormozi  uses to exponentially grow his company.

Chapters:
0:00 - Intro
1:10 - What is the theory of constraint?
21:48 - Uninterrupted flow within your business
34:33 - What if my constraint is demand?
48:01 - The power of first principles thinking
58:15 - It's impossible... unless
1:20:14 - Clear next steps for ambitious goals
1:27:07 - Dr. Alan's current impossible goal
1:30:12 - Conclusion

🤝 Connect with Dr. Alan: https://www.linkedin.com/in/dralanbarnard/
📺 Dr. Alan's Youtube:  @DrAlanBarnard  
📖 Check out his new children's book: https://a.co/d/fbZ373W

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this week's episode, we start our new interview series called MSP Titans on MSP Mindset. In this series, we interview 100 of the top 500 MSPs in the world and let them share their stories and paths to success. Our first MSP Titan is Sean Maguire, founder of Synivate. He shares how going all in on automation and standardization helped him reach the top 500 while maintaining a small team.

Chapters:
0:00 - Intro
1:58 - Why did Sean start Synivate?
4:30 - The benefits of going all in on automation and standardization
25:42 - MSPs and remote work
35:05 - What would Sean do differently if starting over?
40:20 - MSP Titan Questions

🤝 Connect with Sean: https://www.linkedin.com/in/maguiresean/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Alok Appadurai, CEO of Uplift Millions and best-selling author, joins the show to discuss how important your identity is in growing a business and living out your dream. Alok went from the highs of a successful CEO to the lowes of being homeless and having to live in friends' houses... So how did he bounce back and end up with a successful company? Through never letting go of his identity and choosing to push forward when others wouldn't. Look to your vision and don't let go, and see how much you, those around you, and your company can grow!

Chapters:

0:00 - Intro

1:54 - Hardships growing up and how that shaped him

6:04 - Hitting rock bottom and building back up

14:51 - Having a wealth mindset when you're failing

25:42 - Figuring out your identity

40:40 - Make it about others

48:04 - Maximum impact potential

52:04 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Alok: https://www.linkedin.com/in/alokappadurai/

📖 Buy Alok's book Maximum Impact Potential: https://a.co/d/bsRwe3Q

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

On this week's episode, Dr. Robert Murray joins the show to discuss the importance of emotionally maturity in the workplace and loving your team well. And we're not talking about love as in how a family would, but what's necessary and acceptable for the workplace. But first, it all starts with understanding your own emotions first before you can be understand others. Then, watch as your team flourishes and your MSP grows (companies of endearment greatly outperforOn this week's episode, Dr. Robert Murray joins the show to discuss the importance of emotionally maturity in the workplace and loving your team well. And we're not talking about love as in how a family would, but what's necessary and acceptable for the workplace. But first, it all starts with understanding your own emotions first before you can be understand others. Then, watch as your team flourishes and your MSP grows (companies of endearment greatly outperform other great companies that doesn't focus on that).

Chapters:

0:00 - Intro

2:50 - Performing at the expense of your humanity

21:04 - Working hard for emotional intelligence

28:55 - Learning to address your feelings

43:00 - How do I apply this, especially to business?

53:42 - Dealing with other's feelings

1:07:10 - Companies of endearment outperform great companies

1:11:42 - Conclusion

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS 

🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI 

🥷 Steal Servosity's process: https://bit.ly/3xtAblA

🤝 Connect with Robert: https://www.linkedin.com/in/drrobmurray/

🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g