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In this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive continuous improvement. He discusses practical examples of enhancing efficiency through automation, the need for IT professionals to set boundaries and prioritize employee well-being, and potential for AI in the near future.

Chapters:
0:00 - Intro
1:57 - Why he started
5:27 - Saying "yes" too much
11:34 - Operational Efficiency
25:30 - Creating a culture of self-care
31:10 - His niche
37:55 - What does he attribute to his growth?
43:04 - Not burning out in IT
53:02 - MSP Titan Questions
1:07:17 - Conclusion

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🤝 Connect with Harold: https://www.linkedin.com/in/hmann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens