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On this week's episode, we continue our MSP Titans series, where we interview 100 of the top MSPs in the nation. This week's guest is Stuart Bryan, CEO of I-M Technology. Stuart realized that in order to grow his MSP he couldn’t keep all his clients — over 50% of them, to be exact. It led to some rough moments, but the results speak for themselves: he now has a happier team and a more prosperous MSP.
But that’s not all Stuart shares. He discusses how he apologized to all his shareholders for not leading the business well, how he instills a sense of ownership within his team’s culture, and how to make IT an advantage for clients.

Chapters:
0:00 - Intro
1:32 - How he started
9:47 - Apologizing to his shareholders
16:54 - Instilling ownership in his team's culture
22:36 - Less then 1/2 the clients they used to have
35:40 - How to make IT an advantage
44:58 - How he got past his personal wall
57:07 - MSP Titan Questions
1:12:50 - Conclusion

🤝 Connect with Stuart: https://www.linkedin.com/in/stuartjbryan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g