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Your Clients Still Want Humans
On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, this episode is packed with insights MSP owners need now.
Connect with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/techno-pete/
📺 Watch on YT: https://www.youtube.com/@mspmindset
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By Damien Stevens
5
88 ratings
On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, this episode is packed with insights MSP owners need now.
Connect with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/techno-pete/
📺 Watch on YT: https://www.youtube.com/@mspmindset
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