MSP Mindset with Damien Stevens

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practical hiring filters, scheduling mechanics, and leadership mindset that make it sustainable—plus Scott’s take on AI and what it means for the future of MSP talent pipelines.

Chapters:

Connect more with Damien and Scott:

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, Atul shares how bringing in a COO, implementing real SOPs, and redefining culture completely changed his MSP. From being lost in the weeds to building operational maturity, firing misaligned clients, and creating a team that runs without him, Atul shares what you can be doing now at your MSP to get yourself out of the weeks.

Chapters:

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#msp #managedservices #managedserviceprovider

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle management, proactive work, and retention — and the results snowballed.

If you want predictable growth, better engineers, lower chaos, and clients who stay for the long haul, this conversation is a must.

Chapters:
0:00 - Intro
1:42 - Starting his MSP
21:00 - Transitioning to managed services
26:03 - What does he attribute to his growth
33:27 - The Importance of QBRs and a VCIO
1:03:41 - Losing 6 people in one year
1:08:59 - MSP Titan Questions

Connect with Damien and Jon:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonwright3/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadership lessons beneficial for all MSPs.

Chapters:
0:00 - Intro
6:23 - Figuring out where they were as a company
15:52 - From leading a MSP of 30 to 110
21:45 - Leading people over 5 timezones
29:23 - PE doesn't have to be bad
40:19 - What AI is doing for them
52:22 - MSP Titan Questions

Connect more with Damien and Hank:
Damien: https://www.linkedin.com/in/dstevens
Hank: https://www.linkedin.com/in/hankdallam/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital.

Chapters:
0:00 - Intro
1:15 - Starting his MSP
8:12 - How he grew to $40M
18:38 - Hiring and Culture
45:05 - Rewiring the reward system
48:40 - MSP Titan Questions

Connect more with Damien and Gray:
Damien: https://www.linkedin.com/in/dstevens
Gray: https://www.linkedin.com/in/graymabry/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

Tired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview.

In this episode, Adrian breaks down the exact tools, processes, and mindset that helped him grow one of North America’s fastest-scaling MSPs — adding 20+ people in just a few years without burning out his team or losing quality. If you’re drowning in bad resumes, wasting time on mis-hires, or struggling to build a high-performing team, this episode is for you.

Chapters:
0:00 - Intro
1:36 - Making hiring their super power
27:54 - How does he get so many applicants?
30:52 - Helping them get acclimated to the team
37:40 - How he's handling AI at his MSP
46:30 - What does he attribute to their growth
57:44 - MSP Titan Questions

Connect more with Damien and Adrian:
Damien - https://www.linkedin.com/in/dstevens/
Adrian - https://www.linkedin.com/in/adrianghira/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

In this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenue and scaled it to over $16M with 90+ employees through seven strategic acquisitions. Elliot shares the frameworks, mindset, and leadership lessons behind his success—including why he doesn’t cut staff, how he integrates lean manufacturing into IT services, and the one mistake most MSPs keep making.

Chapters:
0:00 - Intro
1:15 - Buying his first MSP and what he had to learn
21:48 - How did the team respond to his leadership?
30:55 - Handing 5 acquisitions in 26 months
44:28 - How he keeps clients after acquisition
56:00 - Why he doesn't use EOS
1:07:59 - MSP Titan Questions

Connect with Damien and Elliott:
Damien: https://www.linkedin.com/in/dstevens
Elliott: https://www.linkedin.com/in/brian-edge/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

What if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business?

In this powerful episode, Peter Bell shares how offshoring redefined everything inside his MSP. From reducing burnout to increasing profit margins, Peter proves that offshoring—done right—can change lives. With an average tenure of 17 years and a “profit-first” mindset (over MRR and ARR), this is a must-listen for growth-minded MSPs ready to scale while keeping their team happy and sane.

Chapters:
0:00 - Intro
1:25 - Starting his MSP
14:25 - Why MSPs often overlook profitability
23:38 - How offshoring completely changed his MSP
53:20 - Buying back his team
1:05:01 - MSP Titan Questions

Connect more with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/tgt-pete/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

Is niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing. What followed was hard-earned clarity, uncomfortable transitions, and surprising traction.

In this episode, Jeff walks us through the entire niching journey—from letting go of medical clients, selling off $1M in revenue, and choosing an industry they knew little about. Whether you’re niching now or thinking about it, this episode shows what it really looks like behind the scenes.

Chapters:
0:00 - Intro
1:09 - Starting his MSP
5:00 - Where they're at now
10:03 - How they grew to $9M
15:15 - Their decision to niche and what that's looked like
48:53 - The importance of culture at his MSP
58:12 - MSP Titan Questions

Connect more with Damien and Jeff:
Damien: https://www.linkedin.com/in/dstevens
Jeff: https://www.linkedin.com/company/andromeda-technology/

📺 Watch on YT: https://www.youtube.com/@mspmindset

Never recover alone again - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv

10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how.

In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo business. From building a rock-solid lead list to hiring the right inside sales team, Hector breaks down how his company created a repeatable outbound system that converts. And he's doing it all in the ultra competitive NYC market... If you’re struggling with sales or relying too much on referrals, this episode is for you.

Chapters:
0:00 - Intro
1:17 - Starting Dega Systems
10:28 - Insane growth the past 4 years and how
25:23 - Standing out in a competitive market (NYC)
34:42 - Building the team
38:09 - Learning the importance of process
41:39 - The importance of their vertical
45:37 - MSP Titan Questions

Connect more with Damien and Hector:
Damien: https://www.linkedin.com/in/dstevens
Hector: https://www.linkedin.com/in/hector-ortiz-03998a/

📺 Watch on YT: https://www.youtube.com/@mspmindset