MSP Unplugged

🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP security stacks.

usecure helps MSPs automate security awareness training, phishing simulations, dark web monitoring, and policy management so lean teams can reduce client risk and sell a measurable security service without adding headcount.

What You'll Learn:

Why traditional annual training no longer works How MSPs can automate human risk management across clients Using Human Risk Reports as a sales and prospecting tool How to package, price, and deliver awareness as recurring revenue Practical first steps for MSPs under $3M with small teams

Timestamps:

00:00 - Intro & Welcome Nihil Morjaria

[Add actual timestamps here] 👉 Resources & Links:

usecure: https://www.usecure.io MSP Unplugged: https://www.mspunplugged.com

If your clients keep clicking phishing emails — or you want a security service that's actually manageable — this episode is for you. Drop your biggest human-risk challenge in the comments. 🔥 Like, subscribe, and hit the bell for weekly MSP growth and security conversations. #MSP #Cybersecurity #HumanRiskManagement #usecure #SecurityAwareness #Phishing #SmallMSP #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring or filtering it. Cambrient was built for MSPs — multi-tenant, fast to deploy (no MX record changes), and designed to cut the "is this email safe?" ticket load that eats small-team margins. What You'll Learn:

Why signature-based email tools still miss modern phishing and BEC How AI agents inspect links, redirects, attachments, and intent Why 5-minute, no-MX deployment matters for MSPs managing many tenants How self-service false-positive release and plain-English explanations reduce tickets How a lean MSP can add stronger email security without extra analysts

👉 Resources & Links:

Cambrient AI: https://www.cambrient.ai MSP Unplugged: https://www.mspunplugged.com Armaan Chakrabarti Linkedin: https://www.linkedin.com/in/armaan-chakrabarti-1659201b6/

If email tickets are eating your day, this one is worth the watch. What's your current email security stack? Tell us in the comments.

🔥 Like, subscribe, and hit the bell for more real-talk MSP security and operations content. #MSP #EmailSecurity #Phishing #BEC #AI #Cambrient #SmallMSP #Cybersecurity #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go next. Ryan has spent years helping partners clean up messy stacks, scale through the marketplace, and rethink what "managed services" even means as AI changes client expectations. This conversation is built for owners running lean shops — under $3M and under 20 employees — who need a practical path, not a enterprise slide deck. What You'll Learn:

Why Pax8 frames the shift from MSP to Managed Infrastructure Provider (MIP)

What AI actually changes for small MSPs (and what it doesn't)

How to clean up a messy vendor stack without blowing up delivery

Leadership and culture moves that help a small team adopt new services

How marketplace, partnerships, and product expansion can drive growth without a huge sales org

Practical first steps for MSPs who feel behind on AI and strategy

👉 Resources & Links:

Pax8: https://www.pax8.com Ryan Walsh: https://www.linkedin.com/in/ryanmwalsh1/ MSP Unplugged: https://www.mspunplugged.com

What's one thing in your stack you'd rip out tomorrow if you could? Drop it in the comments.

🔥 Like, subscribe, and hit the bell for weekly real-talk MSP strategy. #MSP #Pax8 #RyanWalsh #AI #MSPStrategy #SmallMSP #MIP #Channel #MSPUnplugged

🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business. Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean teams. What You'll Learn:

Ryan's background and path in the MSP industry Key operational lessons for small and growing MSPs Practical ways to improve service delivery and team efficiency Strategies for handling scaling challenges without losing quality Advice on turning operational friction into competitive advantages

Timestamps: 00:00 - Intro & Welcome Ryan McGill [Add actual timestamps here] 👉 Resources & Links:

Connect with Ryan McGill on LinkedIn: https://www.linkedin.com/in/ryan-mcgill-30927b31/ MSP Unplugged Community: https://www.mspunplugged.com

What's one operational challenge your MSP is facing right now? Drop it in the comments!

🔥 Like, subscribe, and hit the bell for more real-talk MSP growth and operations content every week. #MSP #MSPOperations #SmallMSP #MSPGrowth #RyanMcGill #ManagedServices #MSPUnplugged

Purchase your tickets at https://techconunplugged.com

🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What You'll Learn:

Luis's path from MSP owner to helping hundreds of providers scale How to turn around a struggling MSP with better client engagement Why traditional technical QBRs are no longer enough — and how to run business outcome QBRs that drive real value Practical marketing and conversation frameworks that help you penetrate accounts deeper and become a trusted advisor Actionable tips for small MSPs (Less than $3M revenue, Less than 20 employees) to implement outcome-focused reviews without adding overhead

Timestamps:

👉 Resources & Links:

ScalePad: https://www.scalepad.com Connect with Luis Giraldo on LinkedIn: https://www.linkedin.com/in/luisgiraldo/ MSP Unplugged Community: https://www.mspunplugged.com

Purchase your tickets to TechCon Unplugged at https://techconunplugged.com

If your QBRs feel like checkbox exercises, this episode will change how you approach client meetings forever. Drop your biggest QBR challenge in the comments!

🔥 Like, subscribe, and hit the bell for more MSP growth strategies. #MSP #QBR #BusinessOutcomes #CustomerSuccess #ScalePad #MSPRetention #SmallMSP #MSPMarketing #LuisGiraldo

🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for reviving struggling MSPs. Drawing from her hands-on experience as a former MSP Business Administrator and her current role empowering partners at Pax8, Cynthia dives deep into the real challenges of turning around underperforming businesses. She shares practical marketing tactics, operational pivots, community-building approaches, and leadership insights that help MSP owners break out of stagnation and drive sustainable growth.

If your MSP is struggling with client acquisition, visibility, retention, or overall momentum, this conversation offers actionable revival strategies tailored for small teams. What You'll Learn:

* Proven methods for reviving struggling MSPs — from diagnosis to full turnaround

* Marketing help that actually works for lean MSPs: positioning, lead generation, and differentiation

* Operational and leadership shifts that reignite growth without burning out your team *The role of strong vendor partnerships (like Pax8) in recovery and scaling * Mindset and community tactics that prevent future struggles

👉 Resources & Links:

Connect with Cynthia Schreiner on LinkedIn: https://www.linkedin.com/in/cynthia-schreiner/

Pax8 for MSPs: https://www.pax8.com

MSP Unplugged Community: https://www.mspunplugged.com

What's one marketing or revival challenge your MSP is facing right now? Share in the comments!

🔥 Like, subscribe, and hit the bell for more real-talk MSP revival stories and growth strategies.

Buy your tickets for TechCon Unplugged! https://www.techconunplugged.com

#MSP #RevivingMSP #MSPMarketing #BusinessTurnaround #Pax8 #SmallMSP #MSPGrowth #MSPUnplugged #CynthiaSchreiner

🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah.

Ed opens up about his real journey building and turning around a struggling managed service provider. From early challenges and tough pivots to creating a thriving MSP that specializes in supporting creative agencies, PR firms, Apple-centric environments, and Google Workspace — this conversation is packed with practical lessons for any MSP owner feeling stuck.

If you're running a small MSP (under $3M revenue, less than 20 employees) and looking for motivation + actionable strategies to reset, refocus, and grow, this episode delivers. What You'll Learn:

The raw realities of turning around a struggling MSP business Key pivots that helped 2Fifteen Tech find its niche and scale Leadership lessons for MSP owners in tough times Serving creative and Apple-focused clients effectively Mindset shifts and operational changes that drive real results Advice for MSPs in any market (including Salt Lake City and beyond)

2Fifteen Tech: https://215.tech Connect with Ed Lukacs: [LinkedIn Profile] MSP Unplugged Community: https://www.mspunplugged.com

Drop your biggest takeaway or current business challenge in the comments — Ed and the community are here to help!

🔥 Like, subscribe, and hit the bell for more real-talk stories from MSP owners just like you.

#MSP #MSPJourney #BusinessTurnaround #SmallMSP #2FifteenTech #SaltLakeCity #ManagedServices #MSPSuccess #EdLukacs

🎙️ In this must-watch episode of MSP Unplugged, we welcome Matt Lee — Senior Director of Security and Compliance at Pax8, CISSP, CCSP, CFR, PNPT, and a leading voice in MSP cybersecurity.

Matt has spent years raising the security bar for small and mid-sized MSPs. In this conversation, he breaks down practical, actionable strategies tailored for lean teams (under $3M revenue and Less 20 employees) who want to deliver strong cybersecurity without overwhelming overhead.

Whether you're struggling with incident response planning, compliance, tool sprawl, or staying ahead of evolving threats, this episode delivers real-world insights from someone who truly understands the MSP world.

What You'll Learn:

Building effective incident response plans for small MSPs Navigating compliance (and why it matters even for tiny shops) Key cybersecurity trends and threats facing MSPs in 2026 How to shift risk and protect your clients (and your business) Practical tips for raising the "cybersecurity poverty line" in the SMB/MSP space Advice on tools, training, and building a security-first culture

Connect with Matt Lee: https://www.linkedin.com/in/cybermattlee/ Pax8: https://www.pax8.com Matt's Media & Resources: https://cybermattlee.com TechCon Unplugged Tickets: https://techconunplugged.com

If you run a small MSP and want to level up your security game without the enterprise complexity, this is the episode for you!

Drop your top takeaway or biggest security challenge in the comments 👇 🔥 Like, subscribe, and hit the notification bell for weekly MSP growth, operations, and tech strategy content.

#MSP #Cybersecurity #MSPUnplugged #MattLee #Pax8 #IncidentResponse #SmallMSP #Compliance #CyberThreats #ManagedServices

🎙️ In this episode of MSP Unplugged, we sit down with Greg Saenz from Blumira — a leading security operations platform built specifically for busy IT teams and MSPs.

If you're running a small MSP (under $3M revenue and fewer than 20 employees), you know security is a massive opportunity — but also a huge headache. Blumira makes enterprise-grade SIEM, XDR, threat detection, and response simple, fast to deploy, and profitable for small teams.

Learn how to add managed security services without hiring a full SOC, reduce alert fatigue, protect clients from ransomware, and grow your margins with a platform designed for MSPs. Perfect for bootstrapped MSP owners who want practical cybersecurity that doesn't overwhelm their limited resources.

What You'll Learn:

*How Blumira simplifies SIEM + XDR for small MSPs *Real-world deployment and daily operations for lean teams *The Blumira MSP Partner Program — incentives, support, and profitability *Cutting through alert noise with smart detections and response playbooks *Integrating security into your existing MSP stack without complexity *What's new in 2026 for MSP-focused security tools

👉 Resources & Links:

Blumira MSP Partner Program: https://www.blumira.com/partners/managed-service-providers Blumira Demo: https://www.blumira.com/demo MSP Unplugged Community & Events: https://www.mspunplugged.com TechCon Unplugged: https://techconunplugged.com

If you're an MSP owner struggling with security offerings, this episode delivers actionable insights you can use immediately. Drop your biggest security challenge in the comments below!

🔥 Like, subscribe, and turn on notifications for more real-talk MSP growth, operations, and tech strategy every week.

#MSP #Cybersecurity #SIEM #XDR #SmallMSP #MSPUnplugged #Blumira #ManagedServices #MSPGrowth #ThreatDetection

🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged.

Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture.

Whether you're a solo operator, running a 5-15 person shop, or feeling stuck at the $1-3M plateau, this conversation is packed with practical advice tailored to bootstrapped MSP owners. What You'll Learn:

* How Nancy built and exited award-winning MSPs (including MSP 501 recognition) * Breaking the break-fix cycle and building repeatable processes Leadership, team building, and avoiding burnout as a small MSP *The power of community and why it matters more than ever in 2026 Insights from Pax8 Beyond and the evolving MSP landscape with SuperOps

👉 Resources & Links:

Connect with Nancy: https://www.linkedin.com/in/nancyhenriquez/ MSP Unplugged Community: mspunplugged.com Nancy's Book / Speaking: nancyhenriquez.com TechCon Unplugged Tickets: https://techConunplugged.com

If you're an MSP owner with under $3M in revenue and fewer than 20 employees, this episode is for YOU. Drop your biggest takeaway in the comments!

🔥 Like, subscribe, and hit the bell for more real-talk MSP growth strategies every week.

#MSP #ManagedServices #MSPGrowth #SmallMSP #MSPUnplugged #NancyHenriquez #MSPLeadership #ITBusiness