🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀

In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before.

💡 Key Takeaways:

  ✅ How AI is transforming the traditional service desk

  ✅ The benefits of AI-powered automation for MSPs 

  ✅ How AI improves response times, efficiency, and scalability 

  ✅ The challenges and limitations of AI-driven support 

  ✅ Practical tools and solutions MSPs can implement today 

AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter.

📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss!

Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance.    Key Takeaways:  Why MSPs must adopt a security framework (NIST, CIS, etc.)  The essential cybersecurity controls every small business needs  How to educate clients and get buy-in for better security measures  Tools and strategies to reduce risk and improve compliance   As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers.

Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth.

Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career.

Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode, we discuss how and when we use automation to streamline operations in our MSP.

Full Video Podcast Link: https://youtu.be/V3mXAE6htug

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on.

We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly.

Full Video Podcast Link: https://youtu.be/90mFYqwXn7w

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Happy New Year! To start the year off the crew discusses some proven strategies we have had success with!

Full Video Podcast Link: https://youtu.be/OmjO9lBWutI

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025!

Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business.

Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level!

Full Video Podcast Link: https://youtu.be/yhXm_QR7sqA

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/