Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.

We won’t name names, but we will tell you the exact framework we used to: 

• Evaluate vendors the right way
• Offboard with professionalism
• Onboard with confidence
• Set expectations for support, communication, and service from day one 

If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.

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#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/maBBkcez6Tc

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks 

Email: [email protected]

Rick Smith from Renactus Technology 

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/