MSP Unplugged

In this on-site episode of MSP Unplugged, we're live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Software Technologies. We sit down with Dave to talk about the evolving cybersecurity landscape, how Check Point is enabling MSPs to stay ahead of modern threats, and what's coming next in partner enablement, AI, and threat prevention. It's a candid, high-value conversation from the expo floor — packed with insight for today's security-focused MSPs.

Full Video Podcast Link: https://youtu.be/o6OebkAIETY

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

David Meister from Check Point Software Technologies

https://www.linkedin.com/in/davemeister1/

In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?", this time we're talking about what we're doing to sleep at night. We dig into the strategies, changes, tools, and mindset shifts we're implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about staying ahead, staying sane, and getting some well-earned rest.

Full Video Podcast Link: https://youtu.be/1CMU6l_kDrg

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry. If you've ever felt like you're building your MSP in a silo — this episode will hit home. Highlights:

• The vision behind MSPOgs and what makes it different
• How MSPs can find strength through community
• Real stories from the front lines of MSP leadership

Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs. #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership

Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Juan Fernandez

https://www.linkedin.com/in/1jf/

In this week's episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you're building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices.

We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation

If you're serious about efficiency, profitability, and building a business that scales—this episode is your blueprint.

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.

We won't name names, but we will tell you the exact framework we used to:

• Evaluate vendors the right way
• Offboard with professionalism
• Onboard with confidence
• Set expectations for support, communication, and service from day one

If you're an MSP thinking about switching tools or vendors, this is your playbook for doing it right.

👉 Don't forget to like, comment, and subscribe for more insights from the front lines of IT!

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/maBBkcez6Tc

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you're just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value.

🔧 Tools we use

🔐 Security strategies

📊 Productivity hacks

🧠 Lessons from the field

👉 Don't forget to like, comment, and subscribe for more insights from the front lines of IT!

#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

Full Video Podcast Link: https://youtu.be/C7kN6nziFro

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it's time to part ways with a vendor. Whether it's poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning signs that it's time to reevaluate the relationship, how to assess the real cost of staying, and the steps to take for a smooth transition. We also share personal experiences and tips on navigating tough conversations, maintaining professionalism, and protecting your clients during a switch. Key takeaways:

• Red flags that signal a vendor relationship is failing
• How to measure the cost of inefficiency vs. loyalty
• The right way to plan and execute a vendor transition
• Why staying too long can damage your service and reputation

If you've ever wondered whether it's time to make a change—or how to handle one—you won't want to miss this episode.

Full Video Podcast Link: https://youtu.be/ROEItkZiLy4

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we're joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful conversations that drive real business results. Whether you're just starting on LinkedIn or looking to refine your approach, this episode is packed with insights you can use today.

💡 What You'll Learn:

• How to optimize your profile to attract the right audience
• The difference between posting vs. engaging and why both matter
• Why consistency and storytelling are the keys to visibility
• How to avoid the common mistakes MSPs make on LinkedIn
• The tools and tactics Richard uses to help business owners grow their reach

📢 Whether you're an MSP owner or a tech professional, this episode will help you turn LinkedIn into a lead-generation machine.

Full Video Podcast Link: https://youtu.be/psoXnE2kZAk

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Richard Bliss from BlissPoint Consulting

https://www.linkedin.com/in/bliss/

For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must.

🔔 Don't forget to subscribe for more real-world MSP insights!

👍 Like & share if you found this valuable!

Full Video Podcast Link: https://youtu.be/9pu41oww1fM

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game!

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/