MSP Unplugged

In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what's working, what's not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship.

If you're looking to tighten up your onboarding game and boost client satisfaction from day one, this episode is for you.

🔔 Don't forget to subscribe for more real-world MSP insights!

👍 Like & share if you found this valuable!

💬 Comment with your own onboarding best practices!

Full Video Podcast Link: https://youtu.be/8DPeWaf3stY

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We're sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP.

🔔 Subscribe for weekly insights from the MSP trenches!

👍 Like & share if you relate to our stories!

💬 Drop a comment with your own lessons from the field!

Full Video Podcast Link: https://youtu.be/8SxQipNjrtE

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal.

Full Video Podcast Link: https://youtu.be/AbYtK8msfTk

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We're breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters.

Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON your business, not just IN it Effective time management isn't about doing more—it's about doing what matters most. Tune in for actionable tips that will help you run your MSP smarter, not harder!

What's your biggest time management struggle? Drop a comment below and let's discuss!

Full Video Podcast Link: https://youtu.be/wPDqihdfwVk

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀

In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before.

💡 Key Takeaways:

✅ How AI is transforming the traditional service desk

✅ The benefits of AI-powered automation for MSPs

✅ How AI improves response times, efficiency, and scalability

✅ The challenges and limitations of AI-driven support

✅ Practical tools and solutions MSPs can implement today

AI isn't here to replace the human element in IT support—it's here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter.

📢 What are your thoughts on AI in MSP operations? Drop a comment below and let's discuss!

Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better security measures Tools and strategies to reduce risk and improve compliance As an MSP, it's not just about fixing IT issues—it's about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers.

Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth.

Full Video Podcast Link: https://youtu.be/aCqMXcZ6I1U

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career.

Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode, we discuss how and when we use automation to streamline operations in our MSP.

Full Video Podcast Link: https://youtu.be/V3mXAE6htug

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on.

We explore the red flags that signal it's time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly.

Full Video Podcast Link: https://youtu.be/90mFYqwXn7w

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Connect with us!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: [email protected]

Rick Smith from Renactus Technology

Email: [email protected]

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/