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Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.

Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions

Connect more with Damien & Vince:

• Damien: https://www.linkedin.com/in/dstevens/
• Vince: https://www.linkedin.com/in/vincegremillion/

📺 Watch on YT: https://www.youtube.com/@mspmindset