In this episode of the Awkward Silence Podcast, hosts Ed Gonzales and Ashley Steiner, both Microsoft MVPs, dive into various Microsoft tools that enhance sales engagement. They discuss features like assignment rules and sequences and highlight the importance of these tools beyond the hyped Copilot. Ashley details assignment rules that streamline lead routing and the robust sequence feature that helps salespeople manage their interactions. The conversation also covers the integration challenges and the need for companies to sometimes rely on Power Automate for customized solutions. Stay tuned for insights into practical applications of AI and automation in sales.