Some really interesting and powerful updates in this episode. Remember you can record feedback at https://d1ox81nm0qxip8.cloudfront.net/index.html

Chapters:

01:11 Analytics

04:16 Application Integration

07:07 Compute

11:38 Customer Engagement

12:28 Database

14:18 Developer Tools

15:57 Front-end Web & Mobile

17:31 Internet of Things (IoT)

18:57 Machine Learning

19:53 Management & Governance

21:44 Storage

Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/477ExtendedShownotes.html

Simon and Nicki take you through some fun and useful updates! Remember you can record feedback at https://d1ox81nm0qxip8.cloudfront.net/index.html

Chapters:

01:18 Infrastructure Update

02:12 AWS Marketplace

02:58 Analytics

11:23 Application Integration

11:36 Compute

17:33 Customer Engagement

20:46 Databases

23:48 Developer Tools

27:13 Game Tech

28:19 Internet of Things (IoT)

29:13 Machine Learning

35:00 Management & Governance

39:49 Media Services

40:44 Mobile

41:32 Networking & Content Delivery

42:14 Quantum Technology

43:21 Robotics

43:49 Satellite

44:41 Security, Identity and Compliance

46:57 Storage

47:36 Startups

Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/476ExtendedShownotes.html

Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience.

Read the blog - https://go.aws/2Y8ccGG

Watch the video - https://bit.ly/2YiOKXB

Learn more - https://go.aws/2YmlgrQ

Quickly deploy a contact center that elevates customer experiences and augments brand loyalty. Today Simon is joined by Jen Walsh Fisher, Director of Partner for Amazon Connect, to talk about her work to provide great customer experiences and the tech that helps along the way. Check out the webinar: https://bit.ly/3i4Cilg Read the eBook: https://bit.ly/3o3jiY3 Learn more: https://aws.amazon.com/connect/partners/

Today Simon is joined by Clive Charlton, Head of Solution Architecture at AWS, and Ian Lester, CEO of Beyond Technologies - A South African based company with a presence in close to 80 countries around the globe. Today we will learn how Beyond is using the Internet of Things (IoT) and cloud technologies to remotely monitor temperatures in the vaccine supply chain, to ensure the efficacy of vaccines administered to patients. You can watch their customer video as well as more South African customer stories here: https://amzn.to/3lAdrGJ

Check out this week's latest updates! Remember you can record feedback at https://d1ox81nm0qxip8.cloudfront.net/index.html

Chapters:

00:34 Analytics

01:37 Application Integration

02:23 Compute

06:19 Databases

09:09 End User Computing

09:55 Internet of Things (IoT)

11:45 Machine Learning

15:35 Management & Governance

17:31 Media Services

17:59 Migration & Transfer

19:44 Networking & Content Delivery

21:37 Security, Identity and Compliance

24:30 Storage

Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/472ExtendedShownotes.html

Business transformation can be a loaded phrase. But the term is fitting to describe the bold vision customers are sharing with us about advancing capabilities and re-inventing business models. B2B companies are exploring direct-to-consumer; every organization is seeking to create new and better products; and businesses across industries are implementing video to re-image customer experiences. AWS and Partner Solutions are created to meet these kinds of customer goals. Solutions are designed to accelerate your time to value when undergoing a business transformation. Listen to the podcast to learn why customers like Formula 1 and Volkswagen are deploying solutions. Plus, get best practice guidance from Joe Chung, Worldwide Director of Solutions Go-To-Market, on how to approach your own transformation.

AWS Solutions Library: https://aws.amazon.com/solutions/

AWS Partner Network Solutions: https://partners.amazonaws.com/

AWS Marketplace: https://aws.amazon.com/marketplace

Media2Cloud Solution: https://aws.amazon.com/solutions/implementations/media2cloud/

What’s the shortest path between a storage request and your application? Find out with our new Amazon S3 Multi-Region Access Points. By factoring network congestion and location, it dynamically routes requests to the lowest latency copy of your data, improving performance by up to 60%. Tune in to listen to Nicki Stone, Sr. Software Engineer chat with Peter Imming, Sr. Product Manager, and Ian Mc Garry, Sr. Software Development Manager talk about this new launch that allows you to take advantage of the global infrastructure of AWS while maintaining a simple application architecture for your storage.

Read the blog: https://amzn.to/3t92r6A

Watch the video: https://bit.ly/3kGKOag

Learn more: https://amzn.to/2WJ11DF

Leave audio feedback: https://bit.ly/2MvZPOL

A bumper set if updates this week! Remember you can leave audio feedback or questions at: https://d1ox81nm0qxip8.cloudfront.net/index.html

Chapters

00:44 AWS Marketplace

01:22 Analytics

06:43Application Integration

07:55 Business Applications

08:26 Compute

14:09 Cost Management

14:54 Customer Engagement

16:28 Databases

20:25 Developer Tools

23:26 End User Computing

24:29 Game Tech

24:41 Internet of Things (IoT)

26:32 Machine Learning

33:02 Management & Governance

38:07 Media Services

38:38 Migration & Transfer

40:20 Mobile

41:12 Networking & Content Delivery

42:02 Security, Identity and Compliance

42:50 Storage

44:11 Solutions

Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/469ExtendedShownotes.html

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions.

Register for the VoiceFoundry webinar: https://bit.ly/3y2l0tX

Register for the ServiceNow webinar: https://bit.ly/3D6YGDp

Download the Amazon Connect infographic: https://bit.ly/3D5Zkkf