AWS re:Invent 2017

The rate at which employees collaborate and create content continues to grow. With this, organizations are challenged to make collaboration easy, keep file management simple, and maintain a secure and compliant environment. Amazon WorkDocs is a fully managed, secure collaboration and file management service with rich feedback capabilities, strong administrative controls, and an extensible API. In this session, we demonstrate how you can use Amazon WorkDocs as a full-fledged collaboration tool for users and easily secure and manage files across your organization.

Amazon is a global company with over 300,000 employees worldwide. Easy and efficient communication is critical, so earlier this year, we made Amazon Chime available company-wide. Amazon Chime is a modern communications service that runs securely on AWS. It simplifies online meetings, video conferencing, and chats in one straightforward application. In this session, we provide an overview of Amazon Chime and follow with a discussion on how Amazon is rolling out this service.

Amazon Connect is a cloud-based contact center service that allows you to create dynamic contact flows and personalized caller experiences by using their history and responses to anticipate their needs. Learn how with Amazon Lex, an AI service that allows you to create intelligent conversational “chatbots,” turning your contact flows into natural conversations using the same technology behind Amazon Alexa. Routine tasks such as password resets, order status, and balance inquiries can be automated without an agent. In this session, you will hear from Asurion about their Amazon Connect contact center environment and how they enhanced the customer and agent experience with Amazon Lex.

You've successfully moved your desktops to AWS using Amazon WorkSpaces. Now, you'd like to start automating your operations. In this session, we show you how to use the Amazon WorkSpaces APIs to automate common tasks, such as provisioning and deprovisioning WorkSpaces, building self-service portals to allow your users to perform basic support tasks themselves, and integrating WorkSpace operations into your existing workflow and helpdesk tools.

Are you tired of maintaining and upgrading the PC infrastructure for your organization? Do you want to provide your users with a fast, fluid desktop that is accessible from anywhere, on any device? With Amazon WorkSpaces, you can do both simultaneously by running your desktops on AWS. In this session, we demonstrate the flexibility of Amazon WorkSpaces and show you how easy it is to get started. We also cover more advanced topics, including using Microsoft Active Directory for end-user management and authentication, and using Amazon WorkSpaces to implement a bring-your-own-device policy.

Learn how to use Amazon Connect with AWS IoT and AWS Lambda to proactively resolve customer issues before they occur. In this session, we show you how to configure an AWS IoT device to proactively place a phone call to a customer using the Amazon Connect API when an impending problem is detected. From there, we demonstrate how Amazon Connect contact flows make the customer interaction personal, more satisfying, and less costly.

With Alexa for Business, your employees and customers can access a variety of different voice skills that relate to your business. Alexa for Business allows you to easily manage where and how these voice skills can be accessed, and by whom. In this session, we'll walk through how you can use Alexa for Business to deploy and manage access to the custom skills you build for your organization. We'll walk through how employees "enroll" to use Alexa at work, and how the permissions model for your voice skills works. This session will include a demo showing the deployment of a pre-built custom skill, and the enrollment process for employees.

Alexa for Business allows you to use Alexa-enabled devices to transform your conference rooms. Using simple voice skills, you can control the conference room environment, start online meetings, turn on video projectors, and more. In thiAlexa for Business allows you to use Alexa-enabled devices to transform your conference rooms. Using simple voice skills, you can control the conference room environment, start online meetings, turn on video projectors, and more. In this session, we'll walk through the Alexa-enabled conference room, and show you how you can use Alexa for Business to specify device locations, connect to conference room calendars, and provide access to meeting-specific skills. session, we'll walk through the Alexa-enabled conference room, and show you how you can use Alexa for Business to specify device locations, connect to conference room calendars, and provide access to meeting-specific skills.

In this session, you'll learn how to migrate your virtualized desktop apps to the cloud using Amazon AppStream 2.0, and stream them to a desktop browser. We discuss how to assess your existing virtualized application environment, map to concepts in Amazon AppStream 2.0, and start the planning and architecture process. We demo the building blocks you use to create your AppStream 2.0 environment, and provide tips for achieving the best performance and user experience.

In this session, we explore how enterprises are rethinking their graphics workstation strategy, and moving their 3D apps to the cloud using Amazon AppStream 2.0. We discuss common use cases for delivering 3D apps to users and how to implement them. You'll learn about the benefits of integration with other AWS resources for driving simulations and storing data, while lowering your costs by avoiding upfront investments, and only paying for what you use. Our guest speaker from Cornell University will share his experience delivering industry-standard simulation tools such as ANSYS FLUENT into courses. We will also demonstrate popular 3D Graphics apps running on AppStream 2.0 using newer graphics design and pro instances.