This episode is an internal memo (slightly redacted and modified) on one of ProfitWell's core axioms of "feedback is non-negotiable." Patrick wanted to share it because he's been thinking about this memo quite a bit the past couple of weeks, and a lot of you have been asking for how we run ProfitWell. If you find these worthwhile, let us know and we'll publish more. Enjoy.

This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.