Experience on the Rocks

B2B NPS Benchmarks Throw-down (Round 2)


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Cary and Ian are diving into the new B2B NPS and CX Benchmarks report and discussing some of the findings, including: 

  • How to close the loop at scale in under 48 hours and the impact it has on NPS
  • How (and why) to calculate ROI on your experience program
  • What happens when experience data is shared in real-time across the entire organization
  • ...more
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    Experience on the RocksBy Cary T. Self, Ian Luck