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Every week B2B Customer Experience experts, Cary T. Self and Ian Luck are joined by a new panel to answer questions from a live group of CX practitioners.... more
FAQs about Experience on the Rocks:How many episodes does Experience on the Rocks have?The podcast currently has 8 episodes available.
August 10, 2021B2B NPS Benchmarks Throw-down (Round 2)Cary and Ian are diving into the new B2B NPS and CX Benchmarks report and discussing some of the findings, including: How to close the loop at scale in under 48 hours and the impact it has on NPSHow (and why) to calculate ROI on your experience programWhat happens when experience data is shared in real-time across the entire organization...more45minPlay
July 29, 2021Avoiding the Pitfalls of Implementing a B2B Experience ProgramIn this weeks live event we spoke with Sean MacPherson, Head of Custoemr Success at Alyce. Sean has been a part of several experience program implementations at some of the most well know SaaS companies out there. Some were met with great success, while other were not. Sean is going to take us through the steps he recommends taking to ensure that your program is kicked off properly for long term success....more53minPlay
June 24, 2021How to 2X your NPSToday we invite CustomerGauge CEO, Adam Dorrell to the show to talk about his 100/100 initiative and how it can help you 2X your NPS....more55minPlay
June 24, 2021Stop Churn Before It HappensIn this episode, Cary and Ian dive into how you can predict churn and get ahead of it before it happens....more43minPlay
June 07, 2021How to Achieve 80 NPS with Brian HodgeIn this episode we are talking with Brian Hodge, formerly in charge of the NPS program at Soccor Shots (where he achieved 80 NPS). He's taking us through the how he got there and how he was able to directly correlate higher NPS to revenue growth....more1h 3minPlay
May 24, 2021B2B NPS Benchmarks: Tying Revenue to Your Experience ProgramDid you know that 70% of B2B companies don't tie their experience data to revenue? In today's episode we are talking about why it's so important and how you can start doing it!...more57minPlay
May 14, 2021Customer Feedback Deserves Quick Response! (Shep Hyken & Ethan Beute)Ian and Cary welcome Shep Hyken and Ethan Beute to talk about closing the feedback loop quickly and at scale for a better customer experience....more53minPlay
May 12, 2021How Company Culture Impacts Customer ExperienceIn this week's meetup, we were joined by Megan Bowen, CCO/COO at Refine Labs, and Alain Hunkins, Best Selling author of Cracking the Leadership Code to discuss how company culture affects customer experience....more52minPlay
FAQs about Experience on the Rocks:How many episodes does Experience on the Rocks have?The podcast currently has 8 episodes available.