In this episode of B2B SaaS Talks, Lucas and Luna dig into a surprising new line of questioning in enterprise RFPs: vendor incident response staffing. Inspired by a recent $40 million enterprise deal that nearly collapsed over a single question about on-call coverage, they explore why buyers are now probing the human side of resilience—asking about 24/7 staffing, incident commander roles, escalation paths, and post-incident review processes. Lucas breaks down the shift from checkbox security questionnaires to operational depth, citing the SolarWinds aftermath and a 2026 survey showing 68 percent of enterprises now require documented staffing plans. Luna shares a story about a vendor that lost a deal because its on-call rotation was handled by one person, and they discuss how this trend is reshaping vendor evaluation and internal security team priorities. If you're building or buying B2B software, this episode offers a clear picture of the new due diligence landscape and what it means for your next RFP response.