B2B Vault: The Biz To Biz Podcast

In this episode of B2B Vault – The Biz To Biz Podcast, host Allen Kopelman welcomes Sam Imperati from ICM Resolutions to talk about practical strategies for resolving business and organizational conflicts.

Sam shares how his coaching program helps leaders, executives, and family businesses navigate disputes quickly—often in 30 days or less. Unlike generic courses, his one-on-one approach digs into the root of each conflict, providing tailored tools you can implement right away.

🔑 Key Takeaways from this episode:

How to uncover the real issues driving workplace and organizational disputes.

Understanding conflict styles and preventing destructive patterns.

Managing cognitive bias for clearer, more effective decision-making.

Communication techniques to defuse tension and build collaboration.

Balancing assertiveness with humility to achieve lasting resolutions.

Whether you’re a business owner, executive, or professional looking to strengthen leadership skills, this conversation offers proven methods to turn conflict into growth and protect your bottom line.

Are you ready to unlock the secrets of business growth, innovation, and financial success?

Welcome to B2B Vault: The Biz-to-Biz Podcast — the essential show for entrepreneurs, business owners, and leaders who want to stay ahead in today’s fast-changing business landscape.

Hosted by Allen Kopelman, a fintech pioneer and entrepreneur with over 25 years of hands-on experience, B2B Vault delivers actionable insights, expert strategies, and future-focused discussions that will help you grow, protect, and scale your business.

✅ Business Technology & Innovation – Learn how AI, automation, SaaS, and payment technology are reshaping efficiency and profitability.

✅ Fintech & Payments – Discover how to navigate payment processing, ACH, high-risk merchant services, surcharging, chargeback prevention, and compliance.

✅ Trends & Tactics – Get ahead of industry shifts, B2B growth strategies, and the platforms defining the future of commerce.

✅ Laws & Regulations – Stay compliant and protect your bottom line by understanding Visa/Mastercard updates, fintech rules, and new privacy laws.

✅ Expert Interviews – Hear directly from CEOs, innovators, technologists, and authors who are transforming business and fintech worldwide.

Because the world of business isn’t slowing down — and neither should you. Whether you’re running a startup, scaling an enterprise, or managing operations in between, B2B Vault arms you with the knowledge and tools to thrive in a competitive market.

You’ll walk away from each episode with:

• Actionable strategies you can implement right away
• Insider insights from leading voices in fintech and business
• Clarity on complex regulations that impact your business
• Proven tactics to drive growth, efficiency, and security

Don’t just react to change — get ahead of it.

👉 Subscribe to B2B Vault: The Biz-to-Biz Podcast now on your favorite platform.

👉 Share it with your team and business network.

👉 Unlock the knowledge, tactics, and innovations that will future-proof your business.

🔒 B2B Vault – Unlocking the secrets to success in the world of business and fintech.

Are you ready to unlock the secrets of business growth, innovation, and financial success?

Welcome to B2B Vault: The Biz-to-Biz Podcast — the essential show for entrepreneurs, business owners, and leaders who want to stay ahead in today’s fast-changing business landscape.

Hosted by Allen Kopelman, a fintech pioneer and entrepreneur with over 25 years of hands-on experience, B2B Vault delivers actionable insights, expert strategies, and future-focused discussions that will help you grow, protect, and scale your business.

✅ Business Technology & Innovation – Learn how AI, automation, SaaS, and payment technology are reshaping efficiency and profitability.

✅ Fintech & Payments – Discover how to navigate payment processing, ACH, high-risk merchant services, surcharging, chargeback prevention, and compliance.

✅ Trends & Tactics – Get ahead of industry shifts, B2B growth strategies, and the platforms defining the future of commerce.

✅ Laws & Regulations – Stay compliant and protect your bottom line by understanding Visa/Mastercard updates, fintech rules, and new privacy laws.

✅ Expert Interviews – Hear directly from CEOs, innovators, technologists, and authors who are transforming business and fintech worldwide.

Because the world of business isn’t slowing down — and neither should you. Whether you’re running a startup, scaling an enterprise, or managing operations in between, B2B Vault arms you with the knowledge and tools to thrive in a competitive market.

You’ll walk away from each episode with:

• Actionable strategies you can implement right away
• Insider insights from leading voices in fintech and business
• Clarity on complex regulations that impact your business
• Proven tactics to drive growth, efficiency, and security

Don’t just react to change — get ahead of it.

👉 Subscribe to B2B Vault: The Biz-to-Biz Podcast now on your favorite platform.

👉 Share it with your team and business network.

👉 Unlock the knowledge, tactics, and innovations that will future-proof your business.

🔒 B2B Vault – Unlocking the secrets to success in the world of business and fintech.

In this episode of The Biz To Biz Podcast, Allen Kopelman sits down with Jessica Volker, Director of Business Development at Responsive Answering, to discuss how businesses can stop losing customers to missed calls and poor after-hours support.

Jessica shares how Responsive Answering delivers:

✅ 24/7 bilingual live answering services (English & Spanish)

✅ Custom call scripting with seamless CRM integration

✅ 35% average increase in lead conversions from after-hours calls

✅ HIPAA-compliant support trusted by healthcare providers

With over 10 years of experience in customer support optimization, Jessica breaks down how she’s helped healthcare providers, home service companies, legal professionals, e-commerce brands, and franchises capture more leads, reduce churn, and strengthen customer trust through simple, scalable communication systems.

If you’ve ever wondered how to prevent missed opportunities, scale your business, and improve customer satisfaction with professional virtual receptionists, this episode is packed with insights you don’t want to miss.

Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! 

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This episode features Myles Powell, a dynamic business leader and problem solver with over a decade of experience scaling companies, managing multimillion-dollar projects, and coaching entrepreneurs. As the Founder & CEO of Myles Comfort Foods, Myles built a national brand with distribution in 700+ retail locations and secured over $1M in funding. His diverse background also includes utility project management, financial services, and fitness coaching.

From creating growth playbooks to leading cross-functional teams, Myles thrives in fast-paced environments where strategy and people intersect. Tune in to hear his insights on business development, adaptability, and the drive it takes to deliver real results across industries.

Myles Powell: https://www.linkedin.com/in/myles-powell-5b529025/

Thanks for watching! Go ahead and like, comment, subscribe, and turn on post notifications! 

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Tiktok: https://www.tiktok.com/@b2bvault

Join us on The Biz To Biz Podcast as we sit down with father-and-son duo Joe Fortune and Shorne Fortune, the experts behind helping businesses unlock powerful Payroll Tax Credit opportunities.

With years of experience, Joe and Shorne have helped countless companies recover funds they didn’t even know they qualified for—putting real money back into the hands of business owners. In this episode, they share their journey as entrepreneurs, their father-son dynamic, and their deep knowledge of payroll tax credit programs that can make a huge impact on a company’s bottom line.

💼 What You’ll Learn in This Episode:

What the Payroll Tax Credit is and how it works

How Joe & Shorne have built a thriving family business

Common misconceptions about payroll tax credits

Steps businesses can take to maximize their benefits

If you’re a business owner or entrepreneur looking to save money and strengthen your financial strategy, this episode is packed with valuable insights you can’t afford to miss!

📌 Connect with Joe & Shorne Fortune

https://www.linkedin.com/in/shorne-q-fortune-932a836/

https://www.linkedin.com/in/joe-fortune/

📺 Subscribe to The Biz To Biz Podcast for more business insights and inspiring entrepreneur stories!

#PayrollTaxCredit #BusinessPodcast #FamilyBusiness #BizToBizPodcast #Entrepreneurship #TaxCredits

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In this episode of the Biz to Biz Podcast, we’re joined by Kevin Gaither — a seasoned sales leader with over 25 years of experience building, scaling, and fixing sales teams at high-growth startups. With eight startups under his belt, three successful liquidity events, and multiple companies reaching the Inc. 500 and Deloitte Fast 500 lists, Kevin has seen it all — and made more than a few mistakes along the way.

Kevin shares the raw, unfiltered lessons he’s learned from decades in the trenches, leading teams of 30 to over 500 salespeople. From recruiting and training to leadership and strategy, his insights are hard-earned and battle-tested. No fluff, just real stories, real takeaways, and real talk about what not to do when growing a business.

Whether you're a founder, sales leader, or aspiring entrepreneur, this episode is packed with actionable advice to help you avoid common pitfalls and accelerate your growth.

📈 Experience over opinions.

🎙️ Tune in and learn how to turn mistakes into momentum.

💼 Connect with Kevin: LinkedIn

Don't miss this candid and insightful conversation!

In this episode of the Biz To Biz Podcast, we sit down with Oz Azaria, CEO of Hoox, a company that's transforming how credit card issuers and merchants activate and engage customers.

With a strong background in the payments industry, Oz brings deep insights from his time as Director of Business Development at Mastercard and Max (formerly Leumi Card). Now, at the helm of Hoox, he’s bridging the gap between merchants and card issuers to unlock new revenue and loyalty opportunities.

Tune in as we explore:

How Hoox is helping merchants drive more value from their payment relationships

Oz’s journey from global corporations to fintech innovation

Key trends shaping the future of customer activation and cardholder engagement

💳 Don't miss this conversation if you're in fintech, merchant services, or the payment processing space!

📌 Subscribe for more expert interviews every week!

#Hoox #OzAzaria #Fintech #BizToBizPodcast #MerchantSolutions #CreditCardIndustry #CustomerEngagement

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In this high-energy episode of the Biz to Biz Podcast, we sit down with Joel Zeff — dynamic speaker, improvisational humorist, and author of Make the Right Choice. With a career that started in journalism and PR and took an unexpected turn into corporate comedy and motivational speaking, Joel has made a name for himself by bringing laughter, insight, and inspiration to organizations around the world — including the IRS!

Joel shares how he uses improvisational comedy to ignite creativity, build stronger teams, and help individuals and companies celebrate everyday successes. Through his interactive performances, Joel doesn’t just entertain — he transforms. By inviting audience members on stage to improvise in front of hundreds (or even thousands), he empowers people to embrace uncertainty, collaborate, and step out of their comfort zones.

Tune in to hear how Joel’s unique journey led him to become a sought-after corporate speaker, why celebration is a secret ingredient for success, and how making the right choices can lead to more passionate and productive lives — in business and beyond.

🎭 Laughter meets leadership in this unforgettable episode!

📘 Learn more: Make the Right Choice by Joel Zeff

🌐 Visit: joelzeff.com

Get ready to laugh, learn, and celebrate success!

Join us as we celebrate the remarkable career of Ken Musante, the 2025 recipient of the Midwest Acquirers Association’s prestigious Industry Achievement Award. With over 30 years of experience in the payments industry, Ken has journeyed from foundational roles at Wells Fargo—cultivating ISO sponsorships and managing merchant portfolios—to founding Humboldt Merchant Services in 1993, leading its acquisition by Moneris in 2008, and guiding integration as an executive. In 2010, he co‑founded Eureka Payments, later extending his influence as an expert witness in high‑stakes DOJ payment cases.

Ken’s dedication continued at Chase’s WePay division, where he drove terminal integrations as Senior Product Manager, and most recently through Napa Payments and Consulting—his latest venture offering strategic guidance, expert testimony, and optimized payment solutions to merchants.

In this episode, Ken shares insights on:

The evolution of merchant acquiring over three decades

Lessons learned from founding and scaling multiple payments businesses

Behind-the-scenes of expert witness work in DOJ cases

How to build and sustain meaningful industry impact

Tune in to hear Ken’s journey of innovation, leadership, and unwavering dedication to progress—qualities that earned him the 2025 MWAA Industry Achievement Award.

Ken Musante :

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