A bit about starting a podcast, baby boomer impact on casino bottom line. My ten item In a bag customer service theory. A random Mush thought. My Sinatra inspiration. The Pechanga casino case study which cheated their customers of millions of dollars of points. A very deceptive Dollar store comparison. Still waiting for arbitration on another similar incident which includes this case. No explanation of how they reimbursed the millions of points to their customers. Relates to ZERO enforcement of casino gambling in California. Is this OK? A Sopranos reference.

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