Celton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry. 

Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees.

Timestamps:

Chapters
00:00 Introduction to CC's Coffee House and Leadership Journey
05:03 The Importance of Community and Guest Service
05:04 The want for more training
08:07 Why Celton chose Opus
08:36 Jam Session - example
10:40 Identifying people-first leaders
11:45 Aspirational Leadership and Legacy Building
12:32 The Power of Continual Improvement
16:12 Learning from Failures and Accountability
16:31 Lightning Round: Personal Insights and Favorites
21:01 Power of learning a new skill

About Us
Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business.

Have an idea or experience you'd like to share? Keep the conversation going with us on LinkedIn!

Get ready for a dynamic conversation as Rachael Nemeth and Gregg Majewski dive into the game-changing impact of AI on the restaurant industry. They break down the biggest challenges—shifting consumer habits, soaring costs, and ongoing labor shortages—while exploring how AI is reshaping everything from customer service to operations. 

Timestamps:

00:02 Introduction

00:32 Guest Introduction

03:53 The Evolution of the Restaurant Industry

05:08 AI and Its Impact on the Service Industry

10:55 AI Implementation in Craveworthy Brands

14:36 The Role of AI in Training and Development

21:26 Future Outlook of AI in Restaurants

27:32 Closing Thoughts & Q&A

About Us
Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business.

Have an idea or experience you'd like to share? Keep the conversation going with us on LinkedIn!