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In this episode, Markus sits down with Michael Heric, Senior Partner at Bain & Company and leader of Bain’s global automation capabilities, to explore how enterprise automation has evolved from traditional RPA to the era of Generative AI and intelligent agents. With 25 years of industry insight, Michael shares a compelling roadmap for leveraging automation at scale, drawing from real-world client experiences and internal Bain initiatives. From the early challenges of BPR to the promises and pitfalls of AI adoption today, this episode offers a grounded, strategic perspective for enterprise leaders navigating digital transformation.
Timestamps00:00 Episode Start
02:45 History of workplace automation
06:00 Finding the right tool at the right time
13:35 Change management at scale
16:15 Who ends up implementing these new toolsets?
18:20 Challenges and success stories from real organizations
21:45 Getting ROI by learning from the past
24:10 Some underrated use cases for LLMs
26:50 Putting trust in GenAI toolsets
29:20 Are organizations ready from a data perspective?
32:45 Adapting at the same rate the world is changing
40:05 Leveraging AI to create better products
44:20 Conclusion and final thoughts
Episode Key Takeaways"Doing business process redesign, even doing some of these large ERP implementations…the world is moving so fast, these business processes are changing. By the time you’re done with the redesign, the world’s already moved past it. So you're constantly multiple steps behind. And I think now we're finally getting to a spot where technology can be flexible enough to adapt at the same rate the world is changing."
4.9
4444 ratings
In this episode, Markus sits down with Michael Heric, Senior Partner at Bain & Company and leader of Bain’s global automation capabilities, to explore how enterprise automation has evolved from traditional RPA to the era of Generative AI and intelligent agents. With 25 years of industry insight, Michael shares a compelling roadmap for leveraging automation at scale, drawing from real-world client experiences and internal Bain initiatives. From the early challenges of BPR to the promises and pitfalls of AI adoption today, this episode offers a grounded, strategic perspective for enterprise leaders navigating digital transformation.
Timestamps00:00 Episode Start
02:45 History of workplace automation
06:00 Finding the right tool at the right time
13:35 Change management at scale
16:15 Who ends up implementing these new toolsets?
18:20 Challenges and success stories from real organizations
21:45 Getting ROI by learning from the past
24:10 Some underrated use cases for LLMs
26:50 Putting trust in GenAI toolsets
29:20 Are organizations ready from a data perspective?
32:45 Adapting at the same rate the world is changing
40:05 Leveraging AI to create better products
44:20 Conclusion and final thoughts
Episode Key Takeaways"Doing business process redesign, even doing some of these large ERP implementations…the world is moving so fast, these business processes are changing. By the time you’re done with the redesign, the world’s already moved past it. So you're constantly multiple steps behind. And I think now we're finally getting to a spot where technology can be flexible enough to adapt at the same rate the world is changing."
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