Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Baking Joy Into Every Bagel with Jeff Perera


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Jeff Perera, founder of Jeff’s Bagel Run, joins Zack to share how a passion project turned into one of the fastest-growing bagel brands in the country. From baking fresh bagels all day long to building real connections with guests, Jeff explains how focusing on hospitality, simplicity, and genuine joy helped grow his business to 12 locations—and counting. Whether it’s innovating with pimento cream cheese or remembering loyal customers by name, Jeff shows why local energy and fresh experiences are at the heart of scaling a beloved brand.

Zack and Jeff discuss:

  • Training teams to deliver genuine hospitality
  • Keeping growth grounded in community connection
  • Why freshness and consistency are non-negotiable
  • Empowering staff to create memorable guest moments
  • How small touches build big guest loyalty
  • Tune in to hear how Jeff’s people-first approach is rewriting what it means to scale with soul.

Thanks, Jeff!

Links:
https://www.jeffsbagelrun.com/
https://www.instagram.com/jeffsbagelrun/
https://www.linkedin.com/in/jeffreyperera/

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