Will AI take over the world? Will contact centres be completely replaced with AI agents? Common questions we all have since generative AI came into our lives a few years ago. That's exactly what we seek to answer in this first episode of ClevrChat. 

In this episode Ant Morse, Futurist, AI Thought Leader, and Founder of Adventa, discusses the evolving landscape of AI, addressing common misconceptions, and the importance of change management in AI implementation. 

He touches on the future of AI in customer experience, the need for organisations to improve data quality and real-world success stories of small and mid-sized businesses using AI for practical use cases.

Watch to find out the dangers of AI and hear practical advice for implementing AI solutions effectively in organisations.

0:00 Welcome to ClevrChat
1:34 Common AI Misconceptions
6:43 Importance of change management in AI implementation
10:49 The future of AI in contact centres
20:42 Importance of data quality in AI
25:31 Real-life AI use cases for small and medium-sized organisations
34:12 The future of AI
35:37 Potential dangers of AI
37:14 Advice for implementing AI in organisations


#futureofai #ai #customerexperience #cobotics #aimisconceptions #dangersofAI #changemanagement #aiincontactcentre #ucaas #ccaas

Welcome, tech enthusiasts, to the grand finale of the Honest Boss series! In this last hurrah, we're thrilled to introduce you to Rob Smith, the CTO at CloudClevr. Host extraordinaire, Lorrin White, takes the helm as we embark on a journey through the tech-savvy mind of our final honest boss.

Prepare to be dazzled as Rob reveals his love for a good old spreadsheet and shares a little bit about how the Microsoft tool has practically become his digital sidekick.
But hold onto your headphones, folks, because the real adventure begins with a plunge into the fluffy clouds of the digital realm. Rob gives us an insight into CloudClevr's latest brainchild, set to flip the script on how businesses interact with their tech playgrounds. Brace yourselves for a whirlwind of insights, laughs, and a sneak peek into the crystal ball of technological innovation.

And hey, what's a tech talk without a nod to the finer things in life? Join us as we uncover the must-have item at the top of Rob's tech wish list – a dash of Nando's flavour to spice up the digital landscape.

The stage is set, the bytes are buzzing, and the future of tech awaits – all you need to do is hit play. Let's dive into the finale episode of the Honest Boss series!

Headphones at the ready for next episode of Bamboo Talking Tech, where we bring you fascinating conversations about the world of technology! In this episode, host Lorrin White sits down with Steve Harris, CEO of CloudClevr.

Get ready to embark on a tech-filled journey as Steve and Lorrin explore the timeless debate of Android versus Apple, Steve’s love of music and the tech he uses, and just when you thought the conversation couldn't get any more dynamic, Steve and Lorrin dive into the realm of sports technology. Discover how innovations in sports analytics and performance tracking are not only changing the game on the field but also serving as valuable lessons for businesses looking to enhance teamwork and strategy.

So whether you're a tech enthusiast, a music aficionado, or a sports fanatic, this episode has something for everyone. Tune in as Bamboo Talking Tech delivers another insightful and entertaining discussion on the endless possibilities of technology in our world today!

The last episode of 2023 and we are delighted to welcome Squashed Robots Managing Director, Lisa Cullis, to her own recording studio!

Uncover whether Lisa gravitates towards being connected to her favorite technology or if she envisions the freedom to pause time and plan a bit more. Embark with us on a familiar stroll through confessions, pet peeves, and technology wishes for Santa's list. Let's illuminate the festive spirit – flick on the twinkly lights, embrace a cozy mug, don those snug headphones, and savour a delightful fusion of laughter and learning to crown this year's new podcast format.

You can put tech in any place and scenario but it's always down to the people behind the software to make it happen and keep this up to date.

Step into this month's episode with our open and upfront guest, Neil Westwater, MD (I don’t need a title, not MD) of Polaris Elements. It’s quirks, and confessions with this Southwest decision maker as he spills the beans on everything from 80's top loaders to decoding bird-poo incidents. It's a journey of pet peeves, and unexpected tales that you won't want to miss.

Grab a cuppa, slip on those headphones, and get ready for the perfect blend of humour and insights to keep you entertained. Subscribe and tune in now for a comfortable titter.

Get ready for an exciting listening experience! Grab your headphones and settle in as we welcome the fantastic Chani Martin, Director of Marketing & Merchandise (M&M), into the Honest Bosses studio.

From humorous 'big boob' anecdotes to a telescopic perspective of the Big Bang Theory, we'll gallop through Chani's remarkable blend of tech interests, the power of embracing change, and delightful trips down memory lane. Discover a little of how the world of merchandise design and production has evolved, and join us as we ride the wave of technology's pros and cons.

Don't miss out on this entertaining episode featuring our very first female guest! Tune in and enjoy the conversation.

Welcome back to the podcast. In this episode we eek out the technology likes, loves and frustrations of Andy Merrick, the Head of EMEA Customer Delivery for CISCO Webex. We’re talking education, cyber, generative AI and augmented technology all in the space of one episode!

As our first self-professed, 6 out of 10 techie Andy shares his insights of working with blue chips and discloses why every mistake is an opportunity to learn. And if that wasn’t enough, take a guess at how many connected devices he has at home and then tune in to be surprised.

Another engaging guest with a unique perspective into the corporate world.

Headphones at the ready as we talk tech with the ideas man himself, Nikolas Venios, Founder of The Ideas Agency. In this episode we explore the thought process behind the tech, reflect on the emotional reward technology gives us and the future of AI but with a unique insight into the past.

Sit tight as this episode comes with a warning… we’ve had to initiate the bleep for explicit content, so there’s definitely opportunity to use your imagination as Nik and Lorrin chat through a whole host of topics.

Prepare to unleash your own tech-driven ideas and let your creativity soar!

Get ready for an intriguing new episode featuring Jamie Sleigh, CEO & Co-Founder of Indeloy IT Solutions. Discover Jamie's unique perspectives on cutting-edge technology after working in the security and defence industry.

With a mix of caution and hope, we'll explore Jamie's personal and professional views on gaming, social media, and AI, keeping things easy to understand.

Get hyped as our first-ever Walkman enthusiast takes the spotlight, sharing their love for an unconnected home.

Tune in to "The Cautious Insider" for an engaging episode that challenges the idea that all new technology is automatically good.

Welcome to the next episode of Honest Bosses with your host, Lorrin White! Martyn Gill, Co-Founder and President of ORNA joins us in this episode as we delve into the fascinating world of tech, discussing the good, the bad, and the cars that shape Martyn's tech-sphere!

We discuss the significance of technology for the next generation. Martyn shares his insights on how technology can shape and empower young minds, opening up new opportunities and possibilities. We'll also address the challenges that come with effectively managing technology, ensuring its responsible and beneficial usage.

So let's dive right in and explore the dynamic landscape of tech with Martyn Gill! If you have ideas for future episodes or know someone who would make a great guest to discuss all things tech, please don't hesitate to contact us at [email protected]. Our team is always eager to hear from you and explore exciting topics together.