Bankadelic: The colorful side of finance

Coming in hot off the heels of the 2024 U.S. Retail Banking Satisfaction Study, Jennifer White, Senior Director of Banking and Payments Intelligence at J.D. Power, discusses key findings from the report. Among the disconnects: The same banking industry that loves to say it puts its customers first has little clue how much their fees annoy them. Trust also comes high on the list for consumers, and White shares the best practices that banks can apply to build it.

It's part two of Bankadelic's discussion with Aditya Khandekar of Corridor Platforms, where he discusses the ins and outs of best-in-class decision intelligence within financial services. This fintech leader covers ground from the need for robust third-party assessment to organic loan growth -- and the hazards that can block it.

Sharpen those No. 2 pencils, open your blue books and get ready for the lesson of the year, as four financial services savants talk about the year in banking: the standouts, those with the not-so-great grades, and the new lessons we all can take away as school season gets underway.

The honor roll:

Tyler Brantley, VP of Revenue, Core10

Landon Glenn, CEO and Founder, ASA

Wilder Rumpf, CEO and Founder, FinTron

Edward Vincent, CEO, SRA Watchtower

As the Chief Revenue Officer of Corridor Platforms, Aditya Khandekar brings a wealth of experience and eagle-eye views to his post in areas that range from financial services consolidation to the risks and rewards in the bank-fintech relationship. In the first of two parts, Aditya dives deep into the state of play in 2024, making sense of today’s industry volatility and "insource-versus outsource" decisioning, to name a few hot topics.

With credit card APRs reaching record levels -- and greedy payday lenders charging 800% or more -- it's time for fintech to step in. Enter Ryan Duitch, CEO and co-founder of Arro, who is using AI, gamification and behavioral science to enable fair credit and financial literacy. Duitch explains how his AI financial coach, Artie, makes financial guidance and education possible.

Martha Bartlett Piland, President and CEO of Banktastic, stands out in financial services for her ability to make complex marketing concepts relatable--and her role in giving millennials a voice. Though they may be set to benefit from the greatest wealth transfer in history, millennials also face high barriers to entry in the housing market, massive student loan debt, and a system that doesn't understand their financial needs. Bartlett Piland shares what she's learned from her millennial advisory board and doesn't mince words when it comes to how most banks fail at marketing creativity.

How much is the bank branch footprint shrinking? Or is it growing on a stealth level? Where are redundancies? Efficiencies? And why are branches, even if rethought, here to stay? Steven Reider, President of Bancography, draws on more than a quarter century of experience in the company’s latest report, "Outlook 2024: Industry Trends and the Challenges Ahead." It’s a must-read, just as this podcast is a must-listen from a financial services leader.

The Spirit of Independence lives on in this special episode, where our five guests wax patriotic on banking's breakthroughs, paths to improvement and causes for celebration worth raising the sparklers on high. Join them and our Dear Old Uncle Sam, who recites his freshly written preamble to the Banking Constitution.

Our Stars and Swipes guests:

Zach Duke, CEO, Finosec

Joshua Jordan, Digital engagement director, Jack Henry

Steve Kelley, Director of Market Strategy, Pulsate

Philip Paul, CEO, Cotribute

Keith Riddle, SVP, Business Development, Tyfone

An often overlooked facet of the AI-human discussion is that in many workplaces, understaffing isn’t a choice but rather a chronic pain point. Joseariel Gomez, the founder and CEO of Shastic, gives us a look at how his company’s new Mago technology seeks to level the playing field by helping financial institutions function at unprecedented "manpower" and with incredible accuracy.

Making financial health a reality in consumers' lives isn’t possible by sloganeering. Data builds the bridge that connects bank offerings with hyper-personalized “white glove service” that adapts to the changes in people’s circumstances. Erin Wynn, Executive Director of Product Management - Retail Digital Banking at NCR Voyix, walks us through the white glove landscape and how it can help financial institutions, and the people they serve, team up for mutual success.