Bankadelic: The colorful side of finance

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Landon Glenn and Lisa Gold Schier of ASA Technologies explain how collaborative banking teams financial institutions with vetted fintechs, and ASA’s border vision of financial empowerment, creating opportunity for all and serving the underserved.

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Mark Ryan of Finalytics.ai talks about how credit unions are struggling to bring their culture and brand value to digital channels. Through AI, credit unions can leverage their secret sauce: relational, personalized banking experience.

In a series of podcasts taped live at Money20/20 in Las Vegas, host Lou Carlozo brings you the latest from one of the premier financial services conferences in all the world. In this episode, Will Tumulty of Rapid Finance talks about the needs small business owners face as an overlooked clientele. He describes how his company is working to meet those needs and in the process, combine technology and smart customer interaction to paint a new picture of how SMB business is done.

For financial institutions and companies getting their compliance matters straight, it’s all eyes on the cloud and full steam ahead. Roland Howard, Sr. Partner Executive - Strategic Alliances at Compliance Systems, shares how banks and credit unions ready to make the transformation can bring their game to the next level, all while improving the ways they interact with customers.

Much has been made of Web 3.0, an iteration of the internet where people won’t just create content, but also own and run virtual worlds. But we’re not there just yet, which means there’s time to study the landscape and scout the possibilities — all with an eye towards improving customer experience. Tim Hamilton, the founder and CEO of Praxent, walks us through CX excellence and how financial institutions can prepare themselves for — and capitalize on — the coming of the metaverse.

It’s been one rowdy summer, eh? Inflation, climate change, interest rate hikes… And yet there are reasons to smile: the continued rise of fintech, more ways to make customers happy, great steps ahead in the financial wellness picture. Join us as six stars of the fintech/banking scene weigh in on what they’ve learned, what gets them pumped and where the big tests lie ahead in 2022-’23.

Bring on the honor roll:

Nathan Baumeister, CEO ZSuite

Geoff Brown, CEO, Highline

Landon Glenn, CEO/Founder Asa Financial

Barry Kirby, SVP, CuneXus  

Keith Riddle, CEO, BankiFi

Ever since the days the first new hire fell asleep in at an employee orientation, training classes have smacked of monotony, rote memorization, information overload and lists of boxes to check. But what if workers — get this — could actually experience training as something fun? And engaging? John Findlay of LemonadeLXP discusses how happy employees trained in the digital tools banks use can set up customers for satisfaction and success. It all begins with a smart, sharp process that employees look forward to experiencing — and creates a culture of learning.

Buy Now Pay Later (BNPL) has taken e-commerce by storm, as shoppers can now spread out payments over four interest-free installments thanks to services such as Klarna, Affirm and PayPal. But BNPL also gives banks that already offer a suite of digital services to their customers a rare opportunity. Bryce Deeney, cofounder and CEO at equipifi, discusses the current state of BNPL and lays out a vision for how financial institutions can leverage the power of BNPL-savvy fintechs.

As the digital world moves faster, and digital banking adjusts to the new hyperdrive normal of post-pandemic technology, credit scores just won’t cut it as the lynchpin of lending. Shelly Nischbach of Equifax Workforce Solutions discusses how The Work Number helps financial institutions leverage the power of employment verification to make smarter, more inclusive loan decisions.

For all its rapid movement, fintech during the pandemic actually sent some mixed messages to those watching the revolution: certain breakthroughs popped up in weeks, while others have taken longer for the industry to embrace and adopt. Michael Ball, Senior Vice President, Markets & Strategy for IMM, discusses how e-signature technology is changing the face of banking—and why his company now, in a tongue-in-cheek way, refers to itself as “the other guys.”