With the height of a pandemic in arrears, 2022 saw continued shifts in customer behavior, business models and economic concerns. So, what does 2023 have in store for the financial services landscape? We invited Shane Ferrell, CSI’s Vice President of Product Strategy and Innovation, to discuss the trends he’s seeing, plus some notable findings from CSI’s 2023 Banking Priorities Executive Report. In this first half of our wide-ranging conversation, we discuss the landscape as well as hot topics like employee churn, using data to its full potential and banks’ technology priorities.

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