ICBA’s Justin Dunmyer joins the podcast to explore how community banks can approach innovation amid changing expectations, emerging technology and constant industry noise.

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A strong succession plan requires more than identifying names on a page. Mika Moser, founder and CEO of At C Level Consulting Group, joins Banking on Community to discuss how banks can assess leadership readiness, develop high performers and prepare teams for technology-driven change. She also explores the role culture, curiosity and clear communication play in attracting talent and building a stronger leadership bench.

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For decades, digital banking has been built around clicks, menus, and workflows. But AI is changing that, creating banking experiences built around conversation, context, and intent.

In this episode of Banking on Community, we sit down with Chris Cox, General Manager of Digital Engagement Solutions at CSI, and Daniel Haisley, CSI's Chief Data & AI Officer, to discuss how conversational banking is reshaping the digital experience for consumers and businesses. We explore how AI is helping banks move from reactive service to proactive guidance, deliver more personalized experiences, and strengthen customer relationships.

We also discuss the practical realities of AI adoption, including data readiness, governance, risk management, and the rise of AI agents. If your institution is thinking about what's next in digital banking, this conversation is a good place to start.

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Catch the latest Banking on Community episode to learn how community banks can reclaim small business relationships by embedding payments, tapping into operational data and becoming part of their everyday workflows.

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What does “concierge banking” actually look like in practice? Mary Usategui, President and CEO of BankMiami, joins Banking On Community to talk about relationship-driven service, smart growth, and why community banks still have a real edge with business customers. Along the way, she shares her stories on building a bank, testifying before Congress, and how St. Patrick’s Day might have just set BankMiami up for success.

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It’s spooky season on Banking on Community—and nothing’s scarier than cyber threats. Saxon and Brett are joined by CSI’s own CSIO and CRO, Steve Sanders, to talk deepfakes, voice cloning, and why you should probably think twice before scanning that random QR code. From AI-driven fraud to Steve’s secret “SAUCE” for staying secure, this episode will keep you informed... and paranoid enough to change all your passwords.

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In this episode of Banking on Community, hosts Saxon, Tara, and Brett sit down with CSI President and CEO Nancy Langer for a conversation about her path into fintech, vision for community banking, focus on customers, and the future she sees for CSI. She also shares the personal side of her story, from her Wisconsin roots and loyalty to the Packers, to the playlists that keep her moving. Tune in and get to know Nancy.

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This episode of Banking on Community takes you from rodeo arenas to regulatory shake-ups. Our hosts kick things off with summer stories (yes, even mutton busting) before diving into the industry’s biggest headlines: the retraction of the 1033 rule, the GENIUS Act’s stablecoin framework, and a record-setting surge in M&A activity. Plus, we shine a spotlight on innovative community banks like Her Bank and Liberty Bank and share exciting updates from CSI’s leadership team.

Whether you’re here for the laughs, the insights, or both — saddle up, it’s a wild ride.

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In this episode of Banking on Community, hosts Saxon Prater and Tara Schultz sit down with Kate Drew (Head of Research at CCG Catalyst) to dive into the real‑world impact of AI on community banks. Together, they explore the realities and possibilities, sharing practical ways institutions can boost internal efficiency today and lay the groundwork for future innovations, all while staying strategic and risk‑aware.

Kate serves up clear examples of how even small institutions are already tapping into AI, unpacks challenges like hallucination risk, and spotlights success stories that prove you don’t need a billion-dollar budget to get started.

Whether you’re experimenting with AI or just wondering where to begin, this episode delivers approachable insights and a healthy dose of encouragement for community FIs looking to stay ahead in a fast‑moving digital landscape.

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In this episode of Banking on Community, our hosts Saxon, Tara, and Brett trade in their boxing robes for microphones as they unpack all the biggest moments from CSI’s annual customer event, CX25. From the glitter of the Diamond Jubilee to the buzz around new fraud detection tools like TruProtect and partnerships like Wave CX, they share insider stories, customer feedback, and a healthy dose of humor. You’ll hear about Sugar Ray’s surprise interaction with CSI’s legal team, a robot bartender doing the YMCA, and insights from the most talked-about sessions covering AI, fraud, and the future of digital banking.

But it’s not all fun and games—this episode digs into the real challenges and opportunities community banks are facing today. The team discusses the evolving role of technology in banking, including the growing impact (and threat) of AI, generational trends in customer expectations, and the resilience of community FIs navigating uncertainty. With a sneak peek at what’s ahead for CX26 and a teaser for the next episode, this is a can’t-miss episode for anyone passionate about the future of community banking.

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