In this episode of Banking on Community, our hosts Saxon, Tara, and Brett trade in their boxing robes for microphones as they unpack all the biggest moments from CSI’s annual customer event, CX25. From the glitter of the Diamond Jubilee to the buzz around new fraud detection tools like TruProtect and partnerships like Wave CX, they share insider stories, customer feedback, and a healthy dose of humor. You’ll hear about Sugar Ray’s surprise interaction with CSI’s legal team, a robot bartender doing the YMCA, and insights from the most talked-about sessions covering AI, fraud, and the future of digital banking.

But it’s not all fun and games—this episode digs into the real challenges and opportunities community banks are facing today. The team discusses the evolving role of technology in banking, including the growing impact (and threat) of AI, generational trends in customer expectations, and the resilience of community FIs navigating uncertainty. With a sneak peek at what’s ahead for CX26 and a teaser for the next episode, this is a can’t-miss episode for anyone passionate about the future of community banking.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

Tired of clunky banking apps and wondering why big fintechs keep winning? Live from CX25, digital banking veteran Emmett Higdon—Director of Digital Banking at Javelin Strategy & Research—reveals why: most FIs never climb past the first rung of the digital-maturity ladder.

With 30 years in the financial game, he dives into the evolution of digital banking, the power of embedded solutions, and what it really takes to create mobile experiences people actually want to use. Tune in and see what banks and credit unions are getting wrong about digital banking—and how they can turn things around.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

Ever wonder why fraud keeps getting smarter—and harder to stop? In this episode, recorded live at CSI’s CX25 conference, Adwait Joshi—CEO and founder of DataSeers—pulls back the curtain on today’s toughest fraud and AML headaches.

From missing data to misunderstood intent, he breaks down why traditional systems are falling short and what needs to change. If you’re in fintech, banking, or just curious about outsmarting financial crime, this episode delivers the real talk and actionable insights you can’t afford to miss.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

Forget the one-size-fits-all myth. On this episode of Banking on Community live from CX25, generational researcher Jason Dorsey shows why Boomers still prize crisp $20 bills, why Gen Z won’t wait in a support queue, and how Millennials’ “delayed adulthood” reshapes borrowing and saving. You’ll hear:

• the life events that hard-wired each cohort’s money mindset
• why “mobile-first” messaging misses the mark—and which words to use instead
• practical tweaks that let community banks stay high-tech and human

Tune in and learn how four generations really bank, and how you can serve them all.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

In this live episode of Banking on Community, Bankers Helping Bankers take over the CX25 loveseat for a candid, fast-moving look at where community banking goes next.

Tune in to hear how Matthew Smith and Tanner Mayo are helping community banks not just survive, but thrive, through innovation, collaboration, and a whole new way of thinking. You might be surprised by what the future holds for community banks—listen in and don't get left behind!

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

Attending CX25? Drop in for our live episodes in the Tech Hub! Can't make it? We're livestreaming each live show on LinkedIn!

• Live Episode 1: Innovation ft. Bankers Helping Bankers (April 1, 12:30-1:00 PM)
• Live Episode 2: Generational Trends ft. Jason Dorsey (April 1, 2:45-3:15 PM) 
• Live Episode 3: Fraud Trends and Prevention (April 2, 12:30-1:00 PM)
• Live Episode 4: Digital Banking Trends (April 2, 2:30-3:00 PM)

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

Consumer tastes and banking technology are evolving at lightspeed, raising pressing questions about how financial institutions can keep up. In this episode of Banking on Community, Saxon Prater and Tara Schultz chat with special guest Mary Wisniewski, Editor at Large at Cornerstone Advisors, about everything from creative tactics for winning Gen Z loyalty to the "date test" for credit cards. 

 Tune in to find out why your bank has to do more than just hold deposits —and why your card design might spark more conversation than you think! 

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

There's just too much in our Banking Priorities Executive Report for one episode. So we did another!

In this episode of Banking on Community, our hosts dive back into the results of our annual survey of community bankers and explore their tech investment strategies for AI, APIs, data analytics, payments, and more. 

Plus: psychic quarter-zip coordination and black-market Christmas sweaters.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

It's the most wonderful time of the year: the results from CSI's 2025 Banking Priorities survey are available! In this episode of Banking on Community, our hosts are decking the halls with data and exploring key takeaways from CSI’s recently released 2025 Banking Priorities Executive Report, including bankers’ strategic priorities, top technology trends, industry issues and more.

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube

The financial world has been abuzz about CFPB’s Rule 1033 for more than a year, with renewed interest in October 2024 accompanying the issuance of the final rule. But what does Rule 1033 really mean for financial institutions? How will this rule affect consumers’ expectations about data use?

This episode features commentary from our three hosts and Jordan Wright, CEO and co-founder of Atomic Financial, on all things Rule 1033, including surprises in the final rule, conversations around the rule at Money 2020, benefits for financial institutions and more. 

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!

• LinkedIn
• X
• Facebook
• YouTube