We saved one of the hottest topics in the industry for our final episode of 2018—APIs. We spoke to a senior analyst with Celent’s banking practice to explore how banks can fully reap the benefits of APIs, including simplified integration, reduced costs and enhanced customer communication.

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The California Consumer Privacy Act (CCPA), widely considered the most comprehensive privacy law in the United States, was signed into law on June 28th, 2018. The law gives consumers much more control over their personal information. So how will the CCPA affect financial institutions when it goes into effect on January 1, 2020? We discuss with Joseph Lynyak, an attorney and frequent lecturer on legal topics in the financial services space. 

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As part of President Trump’s decision to abandon the Iran nuclear agreement, the U.S. reinstated sanctions against Iran on November 5. So what do these recent actions mean for U.S. financial institutions—and all American businesses—for that matter? We discuss the ramifications with a compliance strategist and an attorney specializing in international trade law. 

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According to ITSP Magazine, financial services firms get hit with cyber attacks 300 times more frequently than businesses in other industries. So is your financial institution an easy mark for hackers? For National Cybersecurity Awareness Month, we discuss strategies for keeping your institution safe with Steve Sanders, CSI’s vice president of internal audit.

And don't forget to register for our free semiannual cybersecurity update on October 25!

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From modern play areas for children to state-of-the-art discovery bars for adults, HOMEBANK of Palmyra, Missouri, is putting a stronger emphasis on the entire customer experience in its branches—and the results have been quite positive. We discuss branch optimization strategies with Joe Thomas, chief executive officer and chairman of the board, and Caly Cramsey, chief financial officer and director of customer support at HOMEBANK.

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From 2000 to 2008, nearly 1,100 banks were newly chartered in this country. But that number fell drastically following the financial crisis in 2008. In fact, when Infinity Bank in Santa Ana, California, opened its doors on February 1, 2018, it became only the ninth bank in the United States to open after the crisis. We discuss the experience of launching a de novo bank with Victor Guerrero, chief operating officer and chief financial officer of Infinity Bank.

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We recently conducted a survey of more than 2,000 Americans, ages 18 and above, to help uncover some of the driving factors they look for in their banking relationships. So what did they have to say about digital banking, social media, the security of their accounts, and more? We analyze the results of the survey with Eric Cook, a digital strategist specializing in community banks at WSI.

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When President Trump signed the Economic Growth, Regulatory Relief, and Consumer Protection Act into law on May 24, the banking industry celebrated. So what happens now? We talk to Keith Monson, CSI's chief risk officer, about the provisions of the law that will provide the most benefits to financial institutions—and when they will begin feeling the relief.

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Despite thorough planning and exhaustive preparedness, things can happen spontaneously at a financial institution that are beyond control. So what's the best way to handle a crisis? We ask David Jones, vice president of William Mills Agency and an experienced crisis management professional, about what to do (and what not to do) when a crisis hits.

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We are in the age of the Internet of Things (IoT), where you can pay for coffee with your watch and buy eggs from your fridge. But are these payments secure? According to our guest, IoT is something society is moving toward whether it is secure or not.

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