From modern play areas for children to state-of-the-art discovery bars for adults, HOMEBANK of Palmyra, Missouri, is putting a stronger emphasis on the entire customer experience in its branches—and the results have been quite positive. We discuss branch optimization strategies with Joe Thomas, chief executive officer and chairman of the board, and Caly Cramsey, chief financial officer and director of customer support at HOMEBANK.

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From 2000 to 2008, nearly 1,100 banks were newly chartered in this country. But that number fell drastically following the financial crisis in 2008. In fact, when Infinity Bank in Santa Ana, California, opened its doors on February 1, 2018, it became only the ninth bank in the United States to open after the crisis. We discuss the experience of launching a de novo bank with Victor Guerrero, chief operating officer and chief financial officer of Infinity Bank.

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We recently conducted a survey of more than 2,000 Americans, ages 18 and above, to help uncover some of the driving factors they look for in their banking relationships. So what did they have to say about digital banking, social media, the security of their accounts, and more? We analyze the results of the survey with Eric Cook, a digital strategist specializing in community banks at WSI.

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When President Trump signed the Economic Growth, Regulatory Relief, and Consumer Protection Act into law on May 24, the banking industry celebrated. So what happens now? We talk to Keith Monson, CSI's chief risk officer, about the provisions of the law that will provide the most benefits to financial institutions—and when they will begin feeling the relief.

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Despite thorough planning and exhaustive preparedness, things can happen spontaneously at a financial institution that are beyond control. So what's the best way to handle a crisis? We ask David Jones, vice president of William Mills Agency and an experienced crisis management professional, about what to do (and what not to do) when a crisis hits.

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We are in the age of the Internet of Things (IoT), where you can pay for coffee with your watch and buy eggs from your fridge. But are these payments secure? According to our guest, IoT is something society is moving toward whether it is secure or not.

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When it comes to services that can help reduce risk, increase earnings and meet customer needs across several fronts, financial institutions should look no further than treasury management services. On this episode, we talk to Terry Bradley, Senior Vice President and Director of Commercial Depository and Treasury Management Services at Paducah Bank, about how he leverages core treasury services into increased revenue. He’ll also provide tips that will help any institution launch a successful treasury initiative of its own.

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In a recent global study from Oracle, 69 percent of respondents said they want their entire financial lifecycle on digital channels. So how important is digital banking to a financial institution's fiscal health and omnichannel strategy? We discuss the current state of digital banking, and what it will look like in the future, with a panel of digital banking strategists.

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Joseph Otting, the Comptroller of the Currency, has repeatedly expressed the desire to overhaul the Bank Secrecy Act (BSA). So will a BSA revision be the next big legislative change to affect financial institutions? We talk to Paja Crider, COO and vice president of Farmers Bank & Trust in Marion, Kentucky, and Amber Goodrich, CSI’s compliance strategist, about what it's like trying to comply with the BSA now, and what it could look like in the near future.

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Introducing Fintech Focus, a new podcast from CSI discussing the latest fintech news and trends with industry experts and thought leaders.

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