In this episode of the Believe in Banking podcast, Gina and Juliet explore what innovation really means in financial services today. While often equated with technology, innovation in banking is more about impact – solving problems creatively, modernizing the member or customer experience, and building stronger community connections. Their conversation highlights standout examples of innovation in action, including Valley Bank’s eye-catching flagship branch in Manhattan that uses digital signage brought to life with GenAI and Civic Credit Union’s rapid branch expansion of flexible, community-focused locations across North Carolina. They also address the shift from omnichannel interaction toward optichannel engagement, innovative staffing strategies to support human-centered delivery, and the thoughtful adoption of AI in banking. Altogether, these efforts illustrate how forward-thinking institutions are leveraging innovation for purposeful progress, not just technological transformation.

This podcast is hosted by ZenCast.fm