Recorded at Backbase ENGAGE Americas, Episode 54 of Banking Reinvented delves into the complex landscape of digital transformation, particularly the increasingly important role of artificial intelligence (AI).

In this episode, host Tim Rutten welcomes special guest Alicia Stone, Senior Vice President and IT Director at KeyBank. The two discuss the challenges of transforming traditional financial institutions while maintaining seamless customer service, highlighting the critical balance between digital innovation and operational stability.

Tune in to hear how your bank can take a strategic approach to integrating advanced tech, including AI, predictive analytics, and embedded banking.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:27) – Intro to Alicia and KeyBank

(01:24) – Banking modernization in the era of AI

(05:04) – KeyBank’s AI journey so far

(06:30) – Getting started with implementing AI

(09:18) – Foundational building blocks for unlocking growth mode

(11:32) – “Leaning in” for AI

(13:14) – Alicia’s advice for banking leaders

(15:58) – Key takeaways

(17:30) – Episode wrap-up