In episode 40 of the Risk Intel podcast, host Edward Vincent sat down with Sharon Campbell, VP of Client Services at SRA Watchtower, to explore the evolving role of client services in the SaaS industry. Today’s client services teams do much more than just manage or implement software — they’re instrumental in driving successful client outcomes, integrating risk management solutions, and aligning these tools with business strategy. Sharon’s extensive experience in leading client-facing teams in financial institutions and SaaS companies positions her as an expert on how a service-driven approach can empower banks and financial firms to meet their risk management goals. In this episode, she dives into key strategies for integrating client feedback, creating efficient onboarding processes, and helping banks and credit unions adopt risk intelligence platforms with little to no IT dependency. 

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In today’s fast-paced business environment, understand the client journey is more critical than ever. No matter what industry you’re in, understanding how to guide clients through every phase of their experience can make or break your organization’s success. In part two of this Client-Driven Success series of the Risk Intel Podcast, Ed Vincent, CEO of SRA Watchtower, sits down with Sharon Campbell, the leader of Client Services, to explore how a proactive approach to the client journey can lead to long-term success, advocacy, and strong partnerships. Listen as we dive deeper into how organizations can enhance their client journey and the importance of engaging "early and often." 

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In this episode of the Risk Intel podcast, host Edward Vincent sat down with Sharon Campbell, VP of Client Services at SRA Watchtower, to explore the essential components of a successful client-led organization. Sharon’s extensive experience in leading client-facing teams across financial institutions and SaaS organizations positions her as an expert on how businesses can elevate their client services to deliver outstanding results. Throughout the conversation, Sharon shares valuable insights on how she has built a client-first culture at SRA Watchtower, differentiating between client services, client experience, and client success. She also speaks about the critical role of feedback in shaping client relationships. Tune in to listen to the full episode!

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In this episode of the Risk Intel Podcast, SRA Watchtower CEO, Ed Vincent teams up with Niki White, Chief Growth Officer to explore the concept of "starting where you are" in risk management. This discussion sheds light on how organizations can overcome the common paralysis that can come with over-planning and how to take actionable steps toward effective risk management. 

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In today's complex financial landscape, effective risk management is critical for the stability and success of any financial institution. Governance, Risk, and Compliance (GRC) teams play a central role in this process, ensuring that organizations are well-protected against potential risks while maintaining compliance with regulatory standards. But how exactly does GRC fit into the broader picture of Enterprise Risk Management (ERM) and how does GRC differ from the Audit function? This Risk Intel episode features Cathy Jackson, Director or Implementations at SRA Watchtower, who answers four key questions to help you understand the responsibilities of the GRC and Audit teams, how they operate, and how they integrate with ERM. Give it a listen to learn more.

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In this episode of the Risk Intel podcast, host Ed Vincent, invites Niki White, Chief Growth Officer at SRA Watchtower, back to the show to discuss the critical differences between enterprise risk management (ERM) and the audit functions within a financial institution. The discussion centers on the three lines of defense model, a widely recognized framework in risk management. Here’s a breakdown of how ERM and audit functions differ across each line of defense and technology's role in enhancing these functions. 

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In this episode of the Risk Intel Podcast, Claire Jordan, SRA Watchtower’s Vice President of Product joins host Ed Vincent to explore the critical role of Key Risk Indicators (KRIs) in enabling risk-informed strategic and operational decisions within financial institutions. The episode dives into the nuances of how different stakeholders consume KRIs and how effective dashboards and reports can support this process. 

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In the latest Risk Intel Podcast episode, Edward Vincent, CEO of SRA Watchtower, hosts an enlightening discussion with Cathy Jackson, Director of Watchtower Implementation, and Claire Jordan, VP of Product. This episode is a deep dive into best practices for evolving an Enterprise Risk Management (ERM) program, focusing on regulatory guidance, quantitative vs. qualitative metrics, peer data, and risk appetite.

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In this episode of the Risk Intel Podcast, SRA Watchtower CEO Edward Vincent and Cathy Jackson, Director of Watchtower Implementation, delve into the best practices for evolving an Enterprise Risk Management (ERM) program. This insightful conversation covers the historical overview of risk management, the current state and challenges, emerging trends, and the driving forces behind the shift toward collecting more timely and frequent data. 

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In this episode of the Risk Intel Podcast, Ed Vincent, host and CEO of SRA Watchtower, invites Cathy Jackson, Director of Watchtower Implementation to the show to delve into the transformative shift in risk management within financial institutions. This discussion is part one of a multi-part series focusing on best practices for enhancing Enterprise Risk Management (ERM) programs or building new ones to operate in a risk-informed decision-making environment. Key points discussed include focusing on the criteria for identifying baseline Key Risk Indicators (KRIs), their characteristics, the value of adhering to a standard set, the importance of consistent monitoring, and the data sources. Listen to learn more.

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