The banking industry is at an interesting crossroads as it navigates the Experience Economy, the expectations of a mobile generation, and the uncertainties of the cryptocurrency frontier. How can banks leverage experience to stay relevant and competitive in a rapidly changing world? On this episode, host Shawn Nason explores experience design in the banking industry with Robin Beers, SVP of customer insights and experience design at Wells Fargo, Renee Pezzi, SVP and head of enterprise experience at Atlantic Union Bank, and Andrés Ospina, SVP and head of user-centered design at City National Bank.

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