In this episode we speak with Gaurav Passi, CEO of ZinglyAI about his WHY, WHAT and HOW when it comes to customer service and the fear of reaching out.

Gaurav Passi discusses revolutionizing customer service by eliminating "fear of reaching out" through Zingly Rooms, a collaborative, AI-powered platform. He highlights use cases, friction reduction, and future visions of AI-driven customer engagement, emphasizing seamless automation, human-AI collaboration, and enhanced customer satisfaction.

Keywords

• Gaurav Passi
• Zingly AI
• Customer service
• Zingly Rooms
• Fear of reaching out
• Friction reduction
• AI-powered agents
• Relationship AI
• Customer satisfaction
• Digital transformation
• Gen AI
• Automation
• Collaborative platform
• Financial institutions
• Future of customer engagement

In this special @Money20/20 SPOTCAST episode I speak with Matt Akins, Startups @ NVIDIA about how NVIDIA is partnering with startups, some of which are here in the AI Pavilion at the Money20/20 conference in Las Vegas.

Matt Akins discusses the Inception program, which supports AI and data science startups through technical enablement, software resources, and marketing access. He explores the future of AI, robotics, and autonomous vehicles while emphasizing NVIDIA's commitment to democratizing GPU access and advancing inference-based models for efficient computing.

Key Words

• NVIDIA
• Inception Program
• Startups
• AI
• Data Science
• GPU Scarcity
• Technical Enablement
• Open-source Software
• Robotics
• Autonomous Vehicles
• Future of AI
• Compute Power
• Inference Models

Sneha Yadav, Head of ESG and Responsible Investing at Astant Global Management, explores the critical role of ESG in modern portfolio management. She discusses its impact on risk mitigation, alpha generation, and long-term valuation while predicting a future where ESG is fully embedded in investment processes.

Key Words

• ESG (Environmental, Social, Governance)
• Responsible Investing
• Sustainable Finance
• Alpha Generation
• Risk Mitigation
• Stranded Assets
• Regulatory Frameworks
• Discounted Cash Flow Models (DCF)
• Long-Term Valuation
• Climate Transition Risks
• Hedge Funds
• Asset Management
• Sustainability Practices
• Future-Proofing Investments

In this special pre-Money20/20 episode we speak with Kevin Levitt, Global Director Financial Services Industry at NVIDIA about some of the key themes and use cases NVIDIA will be addressing at the Money20/20 conference starting on Sunday October 27th in Las Vegas.

Kevin explores the transformative role of generative AI in banking and FinTech. From personalized customer experiences to fraud detection and AI factories, this episode highlights how financial institutions can leverage AI to drive ROI, improve efficiency, and gain competitive advantages.

Key Words

• Generative AI
• Banking
• FinTech
• Fraud detection
• Customer service
• Personalized experiences
• AI factories
• Data governance
• Financial institutions
• ROI (Return on Investment)
• Money 20/20
• NVIDIA
• AWS partnership

Timothy Li, CEO of LendAPI, shares how his platform empowers banks and financial services to quickly launch products with minimal resources. Dubbed the "Wix for FinTech," LendAPI simplifies embedded finance, accelerates innovation, and envisions a future of seamless international payments. Recorded live near Brooklyn Bridge during Techstars New York.

Key Words

• FinTech
• Embedded Finance
• LendAPI
• Timothy Li
• Product Launch
• Banking Innovation
• Techstars New York
• International Payments
• APIs
• Financial Services
• Wix for FinTech
• Microfinancing
• Challenger Banks
• Future of Banking

Viktoria Soltesz, CEO of PSP Angels Group and author of "Moving Money: How Banks Think and Who You Can Trust," shares insights into the complexities of banking and payments. She discusses global regulatory challenges, the evolving role of payment systems, and how businesses can navigate risks while optimizing financial strategies for the future.

Key Words

• Viktoria Soltesz
• PSP Angels Group
• Moving Money
• Banking and Payments
• Financial Strategy
• Regulatory Arbitrage
• Cryptocurrency Risks
• Payment Providers
• Banking Compliance
• Financial Technology

In this episode we speak with Aditya Khandekar, CRO of Corridor Platforms, about how decision automation, risk management, and Gen AI are reshaping financial services. Learn how Corridor optimizes customer journeys, enhances decision quality, and prepares banks for a digital-first future with human-like AI experiences. Discover strategies to thrive in an evolving, tech-driven financial landscape.

Key Words:

• Financial Services
• Decision Automation
• Risk Management
• Gen AI in Banking
• Digital Transformation
• Customer Journey Optimization
• Corridor Platforms
• Data Assets
• Decision Quality
• Future of Banking

This episode of Banking on Information features Kalyani Ramadurgam, co-founder of Kobalt Labs, discussing how AI-driven automation is transforming risk and compliance operations in financial services. She explores future trends in fintech, niche markets, and the evolving role of AI in streamlining workflows and regulatory compliance.

Keywords: AI, fintech, risk automation, compliance, financial services, Cobalt Labs, third-party diligence, regulatory technology, future of banking, niche markets.

Neil Stanley, CEO of The CorePoint, discusses transformative strategies for financial institutions, from empowering frontline bankers to reimagining CDs. Learn how innovation and AI are reshaping banking efficiency, reducing costs, and preparing for a dynamic future in financial services.

Key Words

• Banking innovation
• Financial services
• The CorePoint
• Cost of funds
• Empowering frontline bankers
• AI in banking
• Future of CDs
• Market value CDs
• Community banking
• Financial efficiency

In this episode we speak with Khurram Khalil, CPO and Co-Founder at Caary about innovations in financial services and technology. Khurram shares insights on simplifying small business operations, leveraging data-driven credit card platforms, future trends in payments, and strategies for adaptability in the evolving financial landscape.

Key Words

• Financial services
• Technology
• Small business solutions
• Credit card platforms
• Data analytics
• AI insights
• Payments industry
• Sustainability
• Process automation
• Peer-to-peer lending
• Crypto adoption
• Regulatory compliance
• Plug-and-play infrastructure
• Future trends
• Customer experience