Ken sits down with Leslie Parnell, a seasoned treasury management professional, as she recounts her extensive experience in the banking sector, from leading customer service at Bank of America to heading treasury management at Simmons Bank. In this episode, Leslie discusses the pivotal technological shifts that transformed banking operations, the vital role of listening to front-line employees, and the profound impact of AI on the industry. Discover how Leslie navigates leadership challenges and why continuous learning is crucial in keeping pace with the evolving landscape of business banking.