BankTalk Podcast

You run a credit union, but is your team using your customer data the way they should be? The data world is full of acronyms like AI - artificial intelligence and KYC (know your customer), but these are simply offshoots to how much you can tell about your customers from their usage patterns, and what, if anything, you chose to do about that. Join Emily Engstrom and Kevin Polinsky for CUNA’s AdvantEdge in a session where we break down how to get started in understanding your customer’s data.

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Kiah Haslett of Bank Director re-joins the podcast as we discuss how prevalent the BNPL trend has become.  We review how these short-term loans are being originated, and who holds the debt throughout the life of the loan.  We also discuss the potential of white-label relationships in BNPL.

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Episode 25 – Banking as a Service – What is it all about? 

Join Joshua Jordan from Jack Henry as we discuss banking as a service, or BaaS.  You have probably heard the term before, but find out what it is all about?  Should you consider starting your own online-only brand to get outside your geographical footprint?   We also review some of the opportunities and threats to community banks related to BaaS.  

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Join Scott Hildenbrand from Piper Sandler as we discuss one of the lesser-known functions in running your bank or credit union- Treasury Management.  Do you ever wonder why your CFO has that shell-shocked look about them?   This episode will help you understand. 

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Join Alex Oponski from Northwest Financial as we talk about the benefit of even simple strategic planning and how that approach filters down to the leadership and all employees.   We also discuss succession planning for employees critical to your organization…since you cannot plan for succession for all employees, what is the right level of planning needed? 

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Join Joe Fazio, CEO of Commerce State Bank, as we discuss how the PPP opened up opportunities for commercial lending for community banks.  We discuss the differences between a commercial and a retail-focused bank and the important subtleties of lending to commercial clients. 

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Join Angela Ledding from Northview Bank and Carla Bush from the Minnesota Bankers Association as we discuss some of the challenges of recruiting and retaining a new generation of employees.  We talk through techniques to give younger employees a career path and education to ensure that you retain any employee that fits your culture.

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Join Lindsay Gehman from Fiserv as we discuss the factors that each financial institution must consider when deciding to move from a core that is run on your own hardware to a core that is centralized at your core provider’s facility. We walk through the pros and cons and help you ask the questions that your board of directors can use to make the decision on whether your bank or credit union’s core systems should be outsourced. 

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This is part 2 of our podcast with Joshua Jordan from Jack Henry on benchmarking your digital usage and using those numbers to determine if investing in digital tools and promoting digital usage will result in a strong return on your investment.  In Part Two, we discuss  eStatements, Bill Payment and Personal Financial Managers.  

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What activity numbers are important to your Digital Program?  Join Joshua Jordan from Jack Henry as we discuss digital usage in several major categories.  In this first part, we review Online Banking, Mobile Banking and Mobile Capture.  What numbers should you be tracking and why are they important?  

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