Barrier Breakers

From help to hope, our 211 team is there to provide what’s needed, where it’s needed—and often even more. In this episode, you’ll go behind the scenes of the 211 Maryland United Way Helpline and learn just what it takes to be a call specialist. You’ll hear our team answer actual calls, and connect people to the help they needed--and services they may not have even considered. 

COVID-19 has impacted our community in ways we never imagined--and calls to the 211 Maryland United Way Helpline have skyrocketed. Our 211 team members are not only living through the pandemic, they’re answering hundreds of calls from people who've lost their jobs, who can't pay their rent, who are suffering with mental health issues, and so much more. Working this way can cause secondary trauma—and it has taken a toll on our call specialists.  Join us to learn how our 211 team copes and what fuels their own personal call of duty to help others every day.

When you're in need, where do you turn? With so many 3-digit numbers out there, it's hard to know who can help. In this episode, we break down the crucial services offered by the 211 United Way Helpline, how it started, and its partnership with 311 & 911 to provide vital resources to those seeking assistance when they need it most.