Installation standards. You can’t talk about one of Cam’s favorite subjects without also mentioning claims. The National Floor Covering Association works tirelessly to promote the former and minimize the latter. NFCA CEO Chris Maskell joins Cam and Tyler to discuss professional outreach, inspection procedures, and membership benefits. Whether you’re an NFCA-curious commercial contractor, distributor, or manufacturer or utterly unfamiliar with the organization, Chris’ case-file anecdotes and wall-to-wall explanations beautifully illustrate NFCA’s impact on the industry. 

Regardless of which category an NFCA member occupies, the claims process can be a challenging time. “One of the benefits of an unbiased, not-for-profit association [is] the association obviously has no skin in the game.” By ordering an inspection for a claim through NFCA, all parties can rest easy knowing that bias has been decoupled from the final report. 

NFCA’s end goal is to minimize the number of commercial flooring claims by fixing the initial job spec. “What’s the point of getting a good installer on site if he just runs into a spec that doesn’t make any sense?” Chris asks. To support industry-wide quality assurance, the organization publishes a minimum standards manual available to all members. The comprehensive nationally recognized resource details protocols for properly installing myriad floor coverings and is an indispensable tool for bridging the gap between architects, materials manufacturers, and grade-A installers. 

NFCA offers members peace of mind at the onset of an install and, if necessary, during the claims stage. So, the only question is: why aren’t you a member yet?

Download NFCA’s easy-to-use consultant’s design spec and pricing for Quality Assurance Program here.

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Know Where You Stand is produced and edited by The Creative Impostor Studios.

To learn more about topics we discuss, visit https://www.primco.ca/ or contact your local sales rep.

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