This is the frustrating side of business because, at some point, there is a line of competing against. If you are not that kind of person, than congratulations on being 2 steps ahead of being the better person. You will build a better rapport from sticking to your consistency, your follow ups, honesty, and YOURSELF. Remember, clients/consumers cannot be detained; if they choose to leave, let them go. Its not a good feeling, but it will give you the drive and motivation to pivot your focus to make your business a priorty.