The Beauty Business Podcast

BBP 165 : Harnessing the Guest Experience to Get Fully Booked

12.08.2022 - By Adam Chatterley : Spa and Salon Business Strategist, Speaker and WriterPlay

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How important would you say your guest experience is?

It’s got to be pretty high up there right.

What if you made it the Number One thing you focussed on in your business. In fact, what if you became obsessed with it above everything else.

That’s what Amie and Nison did in their beauty business and not only has it resulted in their entire team being fully booked - they even have to turn clients away - but it’s won them a couple of very high profile awards.

They put their success down to doing things differently, specialisation and making sure that their Guest Experience is at the heart of everything they do.

Come and join me for a conversation with Amie and Nison to hear how their journey started and how they turned the most unlikely of buildings in to an award winning salon.

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