In order to survive and remain relevant, traditional banks need to change fundamentally and transform from product verticals to customer centrals. Personalized offerings, led by deep customer insights, as well as speed and agility of adoption are of the essence to build back meaningful engagement with customers. In this episode I am joined by my BCG colleague and Associate Director, Sree Dasgupta.

Is the legacy IT infrastructure the true millstone hanging on banks’ necks, which causes banks to avoid urgently needed digitalization action? In this episode I am joined by my colleague and lead on Digital and Technology in Financial Institutions, Jürgen Rogg. 

Banks must urgently change their mindsets about how they use data and analytics – or soon risk going the way of the dinosaurs

The global lockdown, social distancing and restriction to off-site-working and home-office have been an experiment to our ways of working. Let me tell you how to unleash the value potential of this experiment by leveraging the power of Advanced Analytics – and turn it into business impact.

What impact do COVID-19 and the lockdowns have on the ways banks serve their clients – and how can banks break down the virtual “walls” they once created between their processes?

Banks are under fire. They must embrace change NOW, if they want to survive. Let me tell you how.