BCS Branch Northampton

The changing landscape of cyber security and malicious software

Business Continuity Management, Why now?

Technology transfer from motorsport to roadcars.

What have the Romans ever done for the computer industry?

Northampton BCS AGM 2008

Method-based problem diagnosis is rarely understood and even more rarely practiced, and yet it offers an effective means to solving intermittent or long-running IT problems. In this presentation Paul will outline an IT specific problem resolution method called RPR and describes the core principles. He will describe how you can benefit from the approach and illustrates the effectiveness of RPR with two case studies from the finance industry.

The Skills Gap is high on the agenda of current IT thinking, but what exactly is it? What do seasoned IT professionals and newcomers to the industry need to do to make themselves relevant to IT in the noughties and beyond? With the growth of outsourcing to foreign countries how should IT workers position themselves in the jobs market to ensure continued employment in the UK?

Council Services have been undergoing modernisation to bring them up to increasing customer expectations and also to enable access via the 'e-channels'. Most councils now have Customer Relationship Management systems, telephone Contact Centres, and transactional web portals. One additional benefit of having ITC enabled services is the ease at which we can gather detailed management information and metrics. It is the extraction of this data that provides crucial operational performance management, which is another key driver in local government. The challenge is pulling this information together into a convenient place that is readily accessible by supervisors and mangers to review day to day performance, sometimes in real time. Jane Perrin (Business Analyst, Daventry Distric Council) and Peter Parkes MBCS CITP SocITM (Peake Performance) will describe how a simple MIS system was overlaid onto recently installed systems at Daventry District Council to provide real-time management informationto operations teams.